Area Loss Prevention Manager

Job Title: Area Manager, Loss Prevention (PA, IN, OH)

Location: Based in Pittsburgh or Harrisburg, PA area (Hybrid)

Position Summary:

This key role is responsible for performing store safety, security, and loss prevention audits; reviewing, analyzing, and responding to all loss prevention/operational deficiencies in order to protect the assets of the Company Additionally, this position serves as a business partner to travel plaza management in helping to better secure company assets. This position reports to the Sr. Director, Loss Prevention and will be responsible for sites primarily in PA, IN, and OH with a small number of locations in MA and ME and may be assigned to provide support to sites in other states on an as needed basis.

Essential Functions of the role:

• Utilize exception-based reports to analyze financial reports and inventory systems data to ensure operational integrity, identify exception trends, minimize exposure, and identify training, development and loss prevention opportunities within the branch, hub, and region.

• Initiate, conduct, and manage internal investigations involving theft, fraud, substance abuse, etc. Conduct interviews to bring resolution to a successful close.

• Assist the Loss Prevention department in developing and implementing strategies, programs and training to reduce exposure as wells as, safeguard associates, customers, and other company assets.

• Execute periodic site visits to perform internal and external threat assessments, training, and investigations.

• Establish and nurture a collaborative relationship with Operations and Human Resources to uphold company policies.

• Act as a liaison with all local law enforcement officials to ensure appropriate coordination of investigations and/or prosecutions.

• Represent the company in court proceedings.

Requirements:

• Bachelor’s degree in Criminal Justice, Business, Accounting, or a related field; or equivalent professional experience.

• 3–5 years of Loss Prevention or Operations experience within a multi-unit organization.

• Strong investigative and interviewing skills; completion of professional interviewing/investigative training such as Wicklander-Zulawski, Reid, or SCAN required.

• Wicklander-Zulawski Certification preferred.

• Loss Prevention Certification (LPC) preferred.

• Demonstrated ability to analyze financial reports and operational data to identify trends, diagnose issues, and resolve internal loss.

• Experience conducting Loss Prevention and Operational Audits to assess compliance with organizational policies preferred.

• Experience utilizing and, when necessary, installing CCTV and related investigative technologies is desirable.