Position Overview:  A tip pool is also applicable to this position. 

The Crowne Plaza Minneapolis West Hotel is looking for a Banquet Captain - to lead and support the Banquet Department operations.  This includes providing support and guidance, to fellow banquet personnel, to guarantee a successful and effective operation. This will be done to maintain an efficient, profitable and professional Banquet Department, providing high levels of guest and associate satisfaction. Provide quality service and hospitality in a clean, organized and well-maintained department and to verify details, of the Banquet Event Order (BEO), get carried out by set up and service staff.  Uphold our company standards and mission and to assist the Catering Floor Manager.

 

Essential Functions:

• Follow instructions from Catering Manager regarding BEO’s to determine food and beverage requirements, appropriate staffing levels, room set up, room/station assignments, buffet décor and enhancements.

 

• Responsible for the appropriate and timely set up of all functions, room, table and equipment.

 

• Responsible for the appropriate and timely delivery of food, beverage and delivery of service.

 

• Other key Banquet Department supervisory duties such as hands-on support, serving, bartending, set up work, coaching, labor control and training.

 

• Actively attend and participate in BEO, Food & Beverage and hotel management meetings, as requested.

 

Leadership Functions:

Create and maintain a positive work environment through team building and serve as a role model for staff in terms of:   

                 Professionalism          Attitude            Respect            Communication

                 Appearance                Conduct          Cooperation     Trust

 

Uphold and abide by the policies in the Associate Handbook, for your position. Follow these policies, rules and regulations for the safe and effective overall operation. Teach and enforce all existing and new policies and procedures. Must have commitment to company values. 

 

Maintain a hands-on, positive and inspirational coaching approach to while working with and supporting your supervisors and associates. Be a good role model and actively seek coaching opportunities to help maintain a positive work environment. Help maintain this environment through team building and be proactive to assure your property has a “harassment free” work environment. Report all harassing behavior immediately.

 

Maintain a positive approach to working with associates to include coaching and counseling. Offer praise for those times when someone is doing the right thing and immediately correct when improvement is necessary. 

 

Maintain a 40-hour average annual workweek. Work schedule prescribed by the Catering Manager (CM). Close the banquet facility at least twice a week or as directed by CM. Work overtime when directed and approved.

 

Work functions as a server, bartender or set up person for the shift or day when the need arises.

 

Professionally represent the hotel and property when interacting with guests from the community and industry organizations.

 

Directly supervise all set up staff, servers and bartenders for Conference Center and Banquet Rooms.

 

Responsible for the proper set up, service and product delivery as BEO guidelines reflect, for all Banquet Rooms and/or Conference Center.

 

As a leader of the department, your presence on the floor is essential to our overall success.  Your participation is expected during all important functions and events. Work hands-on supporting your staff by assisting with set up, serving, bartending, food line production and tear down. Support your staff and lead by example!

 

Management Responsibilities:

Help ensure all staff development through the use of manuals, our on-line training system, training guides, tests and tools. Follow prescribed process and checklists. Supervise, conduct and coordinate all dining room training programs supported by a strong “train the trainer” program. 

 

Learn to do on the spot coaching sessions with employees to help them improve performance. Learn to use documentation for that process.