HR Technology Consultant

Department:

People

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The HR Technology Consultant is part of the People Systems Team and will design, develop, test, and implement technology solutions for the People Department. This role will monitor, troubleshoot, and provide maintenance support to the Workday portal to ensure functions are completed seamlessly. They will also collaborate with various workgroups and support Company initiatives by offering guidance and expertise with process improvements, HR Technology strategy development, and strategic portfolio planning. The HR Technology Consultant is a strong communicator with a continuous improvement mindset and is excited to be part of impactful initiatives that drive the future of Southwest.    

Additional Details 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.   

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Conduct analysis and identify solutions to business problems
• Collaborate with Stakeholders to ensure features and subsequent stories meet expectations
• Communicate with key Stakeholders to determine project requirements and objectives
• Develop, document, and revise system design procedures, test procedures, and quality standards
• Assess the usefulness of pre-developed application packages and adapt them to a user environment
• Configure, maintain or update business intelligence tools, databases, dashboards, systems, or methods
• Expand or modify system to serve new purposes or improve workflow
• Identify impediments and potential solutions; challenge the status quo to improve quality, predictability, flow, and velocity
• Define and drive direction for the enterprise within an agile framework and achieve goals using standard program and project management methodologies and practices
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
• Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Ability to apply general rules to specific problems to produce answers that make se