Field Engagement Leader

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Field Engagement Leader is a senior leadership role accountable for ensuring consistent, disciplined, and high‑quality go‑to‑market execution across three critical teams – Performance Excellence, Branch & Small Business Communications, and Change Management – bringing them together into a single, integrated national field engagement organization.

Performance Excellence

• The Performance Excellence team is accountable for performance insights and execution support across our markets and districts nationwide.  They work closely with branch and small business leadership to understand scorecard results and insights, as well as create feedback loops for field leaders and support teams.
• This team supports field leaders with routines, tools, and field‑facing resources focused on productivity, coaching, and execution excellence.

Communications

• The Field Communications team owns branch and frontline communications, ensuring messaging is clear, concise, consistent, and aligned to enterprise priorities.
• The team acts as governance for field communications to minimize noise, eliminate duplication, and reinforce a cohesive narrative for the field.
• Executes national calls that deliver banking insights, financial and production results, and field behaviors and best practices related to go‑to‑market execution and client experience.

Change Management

• This function is responsible for establishing disciplined change standards and ensuring structured deployment planning across Branch and Small Business Banking.
• Maintains an integrated view of all field impacts and timing to prevent overload, enable sustainable execution, and create transparency across stakeholders.

This role provides a significant opportunity to materially impact the field organization through a strategic and tactical approach that reduces noise and creates clearer prioritization, while also partnering with field leaders to support productivity, performance, and client outcomes.

This position reports to the Chief Administrative Officer of Branch and Small Business Banking.

Qualifications and experience

• Bachelor’s degree required; advanced degree preferred, or equivalent combination of education and experience.
• 12+ years of progressive experience within retail banking, sales enablement, or a related financial services discipline; 8+ years of people leadership experience, preferably leading multi‑disciplinary, geographically distributed teams.
• Deep expertise in retail banking operating models, including frontline execution and home‑office enablement functions (e.g., product, operations, finance).
• Exceptional executive presence and communication skills; ability to influence leaders, partner effectively across product and enabling functions, and represent the field perspective.
• Highly developed analytical, decision‑making, and problem‑solving capabilities, with a track record of using insights and data to improve performance and execution outcomes.
• Demonstrated ability to build strong, trusted partnerships across business lines (e.g., Wealth Management) and corporate functions to deliver coordinated outcomes.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

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