French-speaking Customer Support Specialist (B2+ French Proficiency Required, WFH)

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our Client is the leading Digital Beauty Concierge in London, redefining the personal care industry with a commitment to luxury, convenience, and innovation. As pioneers in the digital beauty space, they deliver premium beauty services directly to clients in their homes, workplaces, and hotels. Their mission is simple: to elevate beauty and wellness by offering a five-star service experience, powered by technology and delivered with a personal touch.

About the Role

We’re looking for a French-speaking Customer Support Specialist to join our growing team. You’ll be the first point of contact for clients—helping them book, reschedule, and manage their beauty appointments. Your goal: make every interaction feel seamless, polished, and personal. If you’re a great communicator who thrives in a fast-paced, remote environment—and you’re fluent in both English and French—we’d love to meet you.

What you’ll do

• Handle booking inquiries via chat, email, and phone (in both French and English)

• Reschedule or adjust bookings as needed

• Notify customers and therapists about appointment changes or delays

• Assign replacement therapists for canceled appointments

• Assist with group and corporate bookings

• Address low-level complaints professionally and efficiently

Requirements

What You Bring

• At least 3 years of customer service experience, ideally in a remote setup

• Fluency in both English and French (spoken and written)

• Clear communication and strong problem-solving skills

• Ability to build rapport with clients and deliver a premium experience

• Self-starter who’s reliable, detail-oriented, and takes ownership of their work

• Familiarity with CRM systems (HubSpot preferred)

• Ability to multitask and stay cool under pressure

• Bonus if you have:

  • Experience in luxury or beauty customer service

  • A genuine interest in the beauty and wellness industry