Patient Service Triage Specialist

Responsible for interacting professionally and efficiently with all callers, patients and associates.  Must have desire to provide customer service and achieve the goals and objectives established by the Thomas Eye Group.  Will greet and welcome callers in an eloquent telephone manner that may lead to triaging patient concerns, accurately and efficiently.  Consistently answers general questions about the clinic’s policies, procedures, and services.  Must display kindness and a caring attitude to ensure that the caller’s experience is positive. Consistently enters data in the EMR system and record detailed information in patient’s files using MS Word and Excel.  Communication must be professional and effective when speaking with patients, insurance providers, medical providers, physicians, and staff.  Maintains the work area in a neat and organized manner.

Required Minimum Education:            High School Diploma; COA within 6 months

Required Minimum Experience:          1 year in medical practice and 1-2 years in a call center required

A combination of experience, education, and/or training which substantially demonstrates the following knowledge, skills and abilities:

• Knowledge of Medicare, Medicaid, commercial insurance carriers, managed care, and EMR systems
• Able to successfully communicate with physicians, management and other staff as required to execute job duties
• Be dependable, a self-starter, and work with some level of independence to achieve results
• Ability to work efficiently, independently, organized and in a team environment

• Ability to give and receive constructive criticism to improve skills and understanding of tasks
• Ability to function well in a team environment, maintain good communication with co-workers and supervisors
• Must understand TEG mission and objectives and the importance of attitude, attendance, accuracy, appearance, aptitude and adaptability in achieving objectives
• Knowledge of MS Word, Excel and Internet