HCVR Security Officer - Level 1 (Part Time; Swing Shift)

Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE: Security Officer

DEPARTMENT: Security 

JOB GRADE/FLSA STATUS: H9--Non-Exempt

BADGE TYPE/COLOR: Key--Blue

REPORTS TO:   Supervisor, Security 

SUPERVISES:   N/A

JOB SUMMARY:

Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (TRAINEE):

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

• Chain of Command: Officers – Supervisor –Shift Managers – Manager – Vice President (Surveillance/Security)

• BOC: Classroom Training of expectation during Security Officer Trainee’s training period

• One week of forty-hour training academy – To successfully pass the academy, Trainee required obtaining a score of 90% average on quizzes/test 

• Five (5) days field training will consist of On-The-Job Training (shadowing). Trainee will be evaluated by Field Training Officer (FTO). Trainee will be evaluated at the end of each shift

• Once VOC/Shadowing is successfully accomplished, Trainee progressed as level 1 Security Officer who will be assigned to a shift and Supervisor

• JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1): Verify and guard all currency transfers

• Post at all entrances to enforce policies and enforce Project 21

• Resolve customer disputes professionally

• Verify and escort Game Technicians 

• Issue and inventory badges for visitors and vendors

• Provide and maintain service standards to guests as set by department

• Work closely with surveillance

• Work closely with local Emergency Services 

• Retrieve and verify lost and found items

• Patrol parking lots (Per approval of Risk Management);; direct traffic; assist with valet parking

• Responsible for filing reports on safety, OSHA, lost and found, and any other incident of liability

   

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2):

• Demonstrate advanced proficiency in Level 1 duties

• Must Demonstrate proficiency in report writing

• Respond to emergency situations calmly

• Resolve customer disputes professionally

• Successful rating on last performance appraisal

•  Pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above

• Pass an Internal Control test with a score of 85 or above

• No more than (5) attendance points

• Must obtained level two (2) Security Department for at least (3) months continuous employment

• No more than (1) minor (36.3) write up within a year

   

JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3A):

• Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required

• Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties

• Possess and demonstrate the ability to handle difficult situations/guests well

• Role model in providing great customer service to our players 

• Learn and greet guests by name and build relationships with guests

• Seek coaching from supervisors to improve performance

• Ability to perform special tasks as needed

• Step up in emergency situations and lead team through the proper emergency procedures

•  Sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc as needed)

• Able to produce reports in spreadsheet analysis format as needed

• Able to operate eviction database

• Demonstrate a high level of guest service skills