Solar Programs, Associate - Consumer Protection (Remote - US)

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

We are currently seeking a Solar Programs Associate - Consumer Protection to join our Distributed Energy Resources (DERs) Department. As a member of the DERs Department, you will assist with driving customer participation in programs that incentivize the adoption of distributed and community solar. Solar energy is critical in driving our nation’s progress toward a decarbonized grid, and you will play a material role in helping our team make this future a reality.  

This position will be a part of the Consumer Protection team supporting our work as the Program Administrator for Illinois Shines. Illinois Shines is the statewide incentive program aimed to assist people across Illinois to more affordably transition to solar power. To meet Illinois’ goal of having 100% of its energy come from renewable energy sources by 2050, it is imperative that consumers’ rights are protected when working with companies registered with the Program. Come help our dedicated team with this important role in the clean energy transition!    

 

Daily responsibilities include but are not limited to:  

• Maintain up to date knowledge of Program requirements and procedures
• Evaluate participating customer complaints as a member of a high-performing team  
• Work with consumers (both via telephone and email) on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies; escalate issues as appropriate to Program leadership 
• Investigate allegations of Program violations, make recommendations for potential disciplinary action, and draft disciplinary-related letters to vendors alleged to have violated Program requirements 
• Use general knowledge, Program Guidebook, Consumer Protection Handbook, data stored in knowledge-base, and other sources of information to answer client questions and/or resolve issues
• Assist with the stranded customer assistance process  
• Update public-facing Consumer Complaint and Program Violations reports 
• Follow established Standard Operating Procedures (SOPs) for complaint resolution and disciplinary action (and others), including communicating directly with solar vendors and customers 
• Participate in video conference calls 
• Manage or contribute to ad hoc projects on Consumer Protection team and Illinois Shines project

 

Minimum qualifications:   

• A bachelor’s degree OR a minimum of 2 years of professional experience in lieu of a degree 
• Competency with technical topics 
• Strong writing and verbal communication skills  
• Ability to function as a team player and multi-task between various projects to help meet and exceed program goals
• Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
• A one-page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting)

 

Desired Qualifications:

• Knowledge of Salesforce or CRM
• Customer support experience
• Proficiency in Spanish, including written communication  

 

Compensation is commensurate with experience within the pay bands of $60,000 - $70,000/Annually

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genet