Retail Associate

Our Mission:  Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement:  LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title: Retail Associate 

Department: Retail operations 

Reports To: General Manager 

Classification: Non-Exempt 

EEO-1 Category: Laborers and Helpers 

Safety Sensitive: No 

Supervises: N/A 

Job Summary 

Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times. 

Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands. 

Essential Job Duties 

The Retail Associate will be trained to perform any of the following duties and may be assigned to any store function at any given time. 

1. Provide excellent service to customers and donors 

2. Performs all register transactions accurately 

3. Maintain cash register stock level according to standards 

4. Follow general housekeeping standards 

5. Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing

6. Understand and achieve quotas to meet sales goals 

7. Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems

8. Merchandise sales floor when needed 

9. Recovering to maintain sales floor product levels and to keep the store cleaned and organized

10. Perform janitorial and housekeeping duties as needed 

11. Maintain sales floor stock level, 

12. Ensure product is properly merchandised (Sized) and categorized 

13. Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems

14. Perform recovery to maintain sales floor product levels and to keep the store, cleaned and organized

15. Check, accept, unload and pro