Field Service Engineer - USA (Nationwide)

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Field Service Engineer

 

As a Field Service Engineer, you’ll be the frontline expert ensuring our equipment operates at peak efficiency. Your hands-on maintenance and troubleshooting skills will directly impact our customers' satisfaction and production success. By executing precise preventive maintenance and swiftly resolving issues, you’ll minimize downtime and keep operations running smoothly. Your role is critical to maintaining our reputation for reliability and innovation, driving customer loyalty, and ultimately contributing to the company’s growth and success.

  Key responsibilities

• Implement and manage hands on daily activities of maintenance, troubleshooting and repair.

• Provide superior reports to the back office.

• Mainly located on or assigned to a customer but travel to other locations as required by manager.

• Plan, coordinate and execute planned preventive major maintenance activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment.

• Provide production support post maintenance to bring the line to pre maintenance efficiencies or highest while maintaining a high level of customer satisfaction.

• Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns.

• Conduct systematic root cause analysis of problems to ensure permanent resolution and/or escalate with a proper problem description and documentation when root cause is not identified.

• Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.

• Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.

• Analyze, identify and take action on system performance issues, implementing correct and approved operational improvements

 

You bring these skills, experience & education

• Engineering Associates degree, preferably electrical or mechanical

• Experience: 3-5 years in technical/equipment/machinery experience in an equipment manufacturing service based industry. Involving all levels of complexity including trouble shooting on the above equipment.

• Customer site and packaging line knowledge, Carton and packaging technology, Aseptic a plus.

• Language Skills: English fluent in speaking and writing & Bi-Lingual preferred (Spanish and/or German)

• Other Qualifications:

• At least 80% of travel and available for foreign travel; Must reside near a major airport

• Proactively communicate and update customers on issues, activities and opportunities to sustain good working relationships and ensure that everyone is kept informed.

• Communicate efficiently across the customer's organization. Act as an ambassador for SIG Combibloc at all times to ensure good working relationships.

 

We Offer

• Premium Medical & Life Insurance

• Competitive 401 K 

• Generous PTO & Parental Leave

 

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the mark