Director, Chief of Staff - Enterprise Services Risk

Director, Chief of Staff - Enterprise Services Risk

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. As one of the nation’s top 10 banks, we offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

We are hiring! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Brand, Enterprise Supplier Management, Enterprise Products & Experience (EPX), Software, External Affairs, Enterprise Data, Global Workplace Solutions, Emerging Payments, Ventures, and Technology.  As the risk team for Enterprise Services, we are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. 

As a Director, Chief of Staff to the Senior Leadership Team in Enterprise Services Risk (ES Risk), you will play a critical role in driving strategic priorities, managing day-to-day operations, and serving as a trusted advisor . This role is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. You will be accountable for associate experiences, capacity management and other strategic initiatives, and will have the opportunity to work with many diverse areas of the business. Expect a role that will stretch and challenge you, supercharging your growth by placing you in new situations that will excite and enrich you.

This role will be a a massive personal growth opportunity that offers the chance to:

• Go deep into the organization to really understand the business

• Work directly with the senior leadership team

• Lead key and impactful horizontal initiatives

• Have personal impact on the culture and engagement of ES Risk Associates 

This role is perfect for someone with a growth mindset, a big picture strategic thinker and a love of problem-solving. The day to day will span strategic, analytical, and operational levels. Your ability to learn quickly, problem solve superbly, and identify experts to deliver outstanding solutions is crucial to success in this role. You’re inclined to think disruptively and not afraid to question the status quo. Above all, we're looking for someone who is creative, proactive, and excited about the opportunities ahead.

General Responsibilities:  

• Strategic leadership:  Serve as a strategic thought partner for senior leadership and act as a central point of contact between the leadership team and other key partners

• Problem solving: Understand the organization’s strategy and vision so you can lean in to complex problems and influence as necessary 

• Execution:  Manage Requirements and execute on organizational and strategic initiatives. Oversee multiple projects and programs concurrently 

• Drive Results: Display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment

• People Leadership:  Build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results. Coach and mentor associates with a goal of developing and retaining talent at Capital One. 

• Partnership:  Work closely with colleagues across Capital One to drive improvement in quality risk management practices and strategic initiatives

• Executive Communication: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills 

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 10 years of People Management experience 

• At least 10 years of experience in project, risk program, Cloud risk management, or process management

• At least 10  years of experience supporting, partnering, and i