Product Manager, OmniChannel Mobile

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Square Omnichannel team, is on a mission to help sellers successfully expand their business into omnichannel sales. We are building the tools to help our sellers to sell across stores, marketplaces, ecommerce sites, and anywhere else they need to grow their business. As part of omnichannel selling, we are also building the tools needed to have a common product catalog across all of their channels, have shared inventory across all of their channels, and fulfill these new omnichannel orders in any way their buyers want from guaranteed two day shipping to curbside pickup to on-demand delivery.

As a Product Manager on the Omnichannel team, you will impact millions of small businesses that are expanding their sales online and help them transition to successful omnichannel businesses. You will need to be both customer obsessed and data driven, digging deeply into understanding our sellers, their needs, and their behavior. You will lead a team to move quickly and deliver remarkable solutions to sellers. If you're looking to change the way small businesses operate and drive impact at a high-growth company, you will find this role compelling and rewarding.

Successful candidates will have a successful track record of optimizing customer experience, coordinating and executing complex projects, working closely with multiple stakeholders, and leading fast paced and cross functional teams. This position requires strategic thinking, a strong ownership mentality, compelling communication, and methodical execution. We’re looking for someone passionate about making customers successful and achieving our business and strategic goals. 

You will report the product lead for Omnichannel and will lead product for multiple product teams focused on our sellers mobile experience as you partner with engineering, design, analytics, and other teams across Square to release remarkable seller experiences.

You will: 

• Deeply understand our customers and their needs, and guide our world-class team to ship remarkable solutions
• Expertly and openly collaborate with and influence cross-functional partners and stakeholders throughout Square
• Define product strategy and optimize our customers’ experience using a variety of inputs, and clearly articulate rationale and data behind decisions
• Identify opportunities for Square and our customers, propose and evaluate initiatives that will be most impactful, promote them across the organization, and execute these initiatives from ideation through release.
• In collaboration with engineering, marketing, and analytics partners, lead the end-to-end success of projects from discovery to launch
• Influence key stakeholders throughout Square to align intent, resources, and prioritization
• Serve as the point person for your product area to leadership and across the organization

Qualifications

• 8+ years of product management or relevant experience
• Vision: You've formed, gained buy-in, and driven key strategies shaping the direction of your team.
• A collaborative approach: Experience driving alignment and delivering results with cross-functional partners in a complex organization.
• Customer empathy: Experience shaping product direction and execution based on customer needs.
• Results: You're excellent tactically, with a proven track record of shipping simple, elegant products at scale.
• Analytical skills: Comfortable working with data and models to understand current performance, model out growth opportunities, and apply data to your de