Practice Manager Primary Care AHN/Optum - Whiteland, IN

Explore opportunities with American Health Network (AHN), part of the Optum family of businesses. Here, you'll be part of a team that offers quality, affordable care that's backed by a global organization, committed to improving the lives of those we serve. We operate in over 70 medical offices in Indiana and Ohio with 1,200 employees. Our markets are continuing to grow and we're looking for talented individuals who share our passion for quality care to join our team in provider or office positions. As a health-focused organization, we will empower you with resources that support your work-life flexibility as well as your physical, emotional and financial well-being. This is an opportunity to join a team that helps people feel their best and a chance to discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities:

• Administrative Functions
  • Maintains an orderly and efficient office routine
  • Administers established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary
  • Maintains accurate records and files pertaining to staff schedules; maintains personnel records in coordination with Human Resources
  • Coordinates benefits enrollment with Human Resources
  • Collects and distributes OSHA room-cleaning schedules; conducts OSHA testing for all employees
  • Reviews statements, invoices, receipts, and charges
  • Inventories, orders, and stocks medical and office supplies
  • Manages time reporting and other changes affecting payroll
  • Provides coverage as needed or on a regular basis
  • Answers patient calls and responds to patient e-mails
• Management Functions
  • Aligns people and projects to achieve initiatives
  • Works with direct reports to develop goals and objectives
  • Works with direct reports to establish performance standards for work assignments, monitors work status and progress including goals and objectives
  • Values cultural diversity and other individual differences in the workforce, ensuring that the organization builds on these differences
  • Ensures employees are treated in a fair and equitable manner
  • Complies with all EEO obligations and responsibilities
  • Develops staff through coaching, mentoring, rewarding, training, and guiding
  • Empowers employees and recognizes and rewards their contributions
  • Surrounds self with highly capable people
  • Manages employee issues and resolves grievances
  • Interviews, hires, and orients direct reports utilizing all support tools provided by organization
  • Completes performance evaluations for direct reports on a timely basis
  • Consults with Human Resources to determine if disciplinary or termination meetings are needed
  • Conducts disciplinary and termination meetings after consulting with Human Resources
  • Assists all staff in the interpretation of policies and procedures
  • Assesses current and future staffing needs based on organizational goals
  • Utilizes compensation data provided by Human Resources
• Business Functions
  • Maintains a broad understanding of the principles of financial management - uses cost-benefit thinking to set priorities
  • Monitors all financial expenditures
  • Identifies / implements cost-effective approaches
  • Uses efficient and cost-effective approaches to integrate technology into the workplace and improve work processes
  • Supports and implements organizational technology changes
  • Ensures quality of work performed by direct reports in area(s) of responsibility
  • Commits to a focus on continuous improvement of workflow processes and procedures
• Other Functions
  • Attends meetings and participates on committees as needed
  • Reviews current literature and attends training sessions and seminars to keep informed of new developments in the field
  • Performs other related duties and responsibilities as directed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.