Senior Event Services Manager

Company Description

A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate will be a modern interpretation of a residential estate from eras past, where guests are invited to sit back, celebrate and be inspired with thoughtful conversation. The Estate will bring a new level of contemporary glamour and whimsical soul to the city in the form of a full service Hotel, private Mansion, Lutie's Restaurant, an over-sized outdoor pool, and exquisite outdoor and indoor event space. As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other. We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged.

Job Description

The Senior Event Services Manager-Weddings and Social reports directly to the Director of
Catering and Events and is responsible the the planning and execution of exclusive weddings
and high-profile social events. This role is ideal for a polished professional who thrives in a fast-
paced, service-driven environment and understands the nuances of luxury hospitality and
personalized experiences.

The ideal candidate will have a strong entrepreneurial spirit, is innovative, results-driven with a
desire to exceed customer expectations. This role requires exceptional business acumen with
attention to detail, and outstanding communications skills.. The candidate must have experience
with event planning and execution. Commodore Perry Estate is looking for a leader and an
active member of the team, handling high profile catering and events, while willing to be a part
of the operation. The Senior Events Services Manager - Weddings and Social will become a
part of the Austin community, building relationships with key planners, city tastemakers and
fellow industry professionals.

The position requires a schedule which matches client demand. Hours will flex based on site
inspection requirements and event execution. It is expected that the Senior Event Services
Manager is present to greet all clients in advance of events, check-in with them daily during on-
site, and be present to review the final billing and conduct post-conference interviews.
Weekends are required when site inspections, banquet or catering events are taking place on
the property.

KEY RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done Within this,
the key responsibilities for this position are:
Key Responsibilities:

• Serve as the primary point of contact for wedding and social event clients from contract turnover through execution.
• Manage all aspects of event detailing, including timelines, menus, floor plans, vendor coordination, and client communications.
• Ensure that all event details are meticulously entered and updated in Delphi and communicated clearly with internal teams (culinary, operations, sales, etc.) through BEOs and Resume.
• Partner with the sales and catering team to ensure a seamless client experience from inquiry to post-event follow-up.
• Responsible for upselling all events from contracted revenue to completion of event
• Facilitate site visits, tastings, and client meetings, providing expert guidance and thoughtful service.
• Act as on-site event manager during functions, ensuring flawless execution and client satisfaction.
• Collaborate with external vendors including planners, florists, rental companies, and entertainment providers to execute custom event visions.
• Maintain detailed records, BEOs, and event reports; conduct thorough pre- and post-event evaluations.
• Uphold Delphi standards ensuring all data and details are accurately recorded
• Uphold brand standards and the elevated guest experience expected at Auberge Resorts Collection properties.
• Build and maintain stellar relationships with wedding planners ensuring loyalty and trust with our partners.
• Attend industry networking events to build relationships with wedding industry professionals.

Qualifications

• High School Graduate (required)
• College Education (preferred)
• Proven success in a similar role, prefer four years of Catering, Event & Wedding experience in a luxury market.
• Experience in hotels / resorts or event planning is required.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites gues