Automotive Service Manager--Luxury Imports Brand

Company Description

Cooper Auto Group is a family-owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.  

If you’re ready to be a part of an exciting team that’s committed to your success, then we encourage you to continue with this job application. You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!

Job Description

We are seeking a highly-skilled and experienced Luxury brand Service Manager to join our team in Tulsa, Oklahoma. As a Luxury Brand Service Manager, you will be responsible for overseeing all aspects of the service department, ensuring exceptional customer satisfaction, and maintaining the highest standards of quality in the manufacturer's vehicle maintenance and repair.

• Lead and manage the service department team, including technicians, advisors, and support staff
• Ensure delivery of superior customer service and maintain high levels of customer satisfaction
• Oversee all service operations, including scheduling, workflow management, and quality control
• Develop and implement strategies to improve service department efficiency and profitability
• Analyze financial performance and prepare reports for upper management
• Stay up-to-date with the manufacturer's vehicle technologies and service procedures
• Collaborate with sales and parts departments to ensure seamless operations
• Handle complex customer issues and maintain positive relationships with key clients
• Ensure compliance with manufacturer's brand standards and all relevant regulations

Qualifications

• Minimum 5 years of experience in automotive service management, preferably with at least 2 years in luxury or high-performance vehicles; Imports service management experience a plus
• Proven leadership skills with the ability to motivate and develop a high-performing team
• Extensive knowledge of luxury-brand vehicles and their maintenance requirements
• Strong customer service orientation with excellent communication and interpersonal skills
• Proficiency in automotive diagnostic techniques and repair procedures
• Solid understanding of financial management and budgeting in a service department context
• Proficient in using automotive service management software
• Bachelor's degree in Automotive Technology, Business Management, or related field (preferred)
• Demonstrated ability to handle high-pressure situations and make decisive actions
• Strong analytical and problem-solving skills with attention to detail
• Understanding of luxury automotive market trends and customer expectations

Additional Information

Benefits for our full-time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D Coverage, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, and Employee Discounts.

Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.