Associate Director Carrier Excellence Transformation

Country:

United States of America

Location:

CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA

About Us: 

 

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. 

 

 

The Associate Director Carrier Excellence Transformation is responsible for supporting the implementation of Lean principles and practices within operational or administrative and support functions across the organization. This role focuses on enhancing cross-functional end-to-end process efficiency, reducing waste, and fostering a culture of continuous improvement and customer centricity in all direct or indirect areas across the Carrier organization.  

 

This role will assist in supporting impactful transformation initiatives (E2E projects, lighthouse projects), ensuring measurable and sustainable improvements to create simplicity and cross-functional productivity, while maximizing customer value. The Associate Director will also support the coordination of global Cx Teams to design & drive transformational projects. Together with the Director of Cx and the Carrier senior leadership team, the position will support identifying the most impactful initiatives based on the corporate strategy. 

 

 

Key Responsibilities 

 

1. Strategic Leadership 

• Support the Director in defining and executing a strategy for implementing Carrier Excellence in operative or administrative functions, aligned with organizational goals. 

• Identify opportunities for process optimization and cultural transformation within cross-functional teams. 

• Promote Lean thinking across all levels, encouraging a mindset of efficiency and continuous improvement. 

• Support central and decentral Cx teams in project planning, design, and execution. 

 

2. Coaching and mentoring end-to-end process improvement projects 

• Identify project opportunities for end-to-end projects together with the extract load transform business teams and functional leaders. 

• Plan and design transformational projects. 

 

3. Performance Measurement and Improvement 

• Develop and implement metrics to track the performance and impact of transformational projects or programs. 

• Regularly evaluate processes and identify opportunities for incremental or breakthrough improvements. 

• Document and share success stories and lessons learned to sustain momentum and drive engagement. 

 

Basic Qualifications: 

• Bachel