Food & Beverage Front of House Supervisor - Lilac Club Casino

At Granite State Gaming & Hospitality, we believe exceptional culinary and entertainment experiences begin with passionate leadership. Our restaurant will be an upbeat sports bar that brings together elevated, bistro-inspired dishes with the energy and excitement of a sports bar setting. As we continue to grow and expand, we are looking for a dedicated and enthusiastic Food & Beverage Front of House (FOH) Supervisor to help lead our FOH team and create unforgettable guest experiences.

SUMMARY DESCRIPTION:

The Food and Beverage Front of House (FOH) Supervisor Assists in the coordination of the daily operations of the restaurant by performing the following duties delegated by the F&B Manager. Ensures smooth food and beverage operations of the entire restaurant.

 

ESSENTIAL JOB FUNCTIONS/DUTIES:

Include the following. Other duties may be assigned.

• Interview and hire front of house staff. Oversee new employee training. Maintain a staff that is fully trained staff and able to provide the highest level of guest service.
• Supervise all areas of service including servers, bartenders, food-runners and kitchen staff to troubleshoot any problem areas and ensure customer satisfaction. Possess in-depth knowledge of all positions.
• Answer telephones and model hospitality to your staff by delivering the highest levels of guest service. Monitor the serving of guests and handling of guest complaints.
• Create a healthy and professional work atmosphere by having open lines of communication with all employees. Attend weekly manager meetings and quarterly all managers meetings.
• Be a role model to your staff by following all company policies and procedures; act as a mentor; train them to become Assistant Managers.
• Assist with implementing company policies and procedures pertaining to the restaurant.
• Practice and enforce established safety standards and report all unsafe conditions to the proper person.
• Control labor cost and maintain zero overtime.
• Assist in performing regular inventory of food, beverage and dry goods.
• Know your quarterly goals and work to reach them all in the designated time frame.
• Strive to exceed last year’s sales. Establish marketing goals to ensure share of market and profitability of products and/or services.
• Work with GM to be able to understand monthly P&L; be able to spot weak areas; strategize ways to become a more efficient and effective manager; understand how your actions positively/negatively impact the bottom line.
• Work on additional restaurant and operations related projects that may arise.

 

JOB SPECIFICATIONS:

• Minimum 3 years of FOH supervisory experience in a high-volume restaurant.
• Strong listening and communication skills.
• Problem-solving and critical thinking.
• Must be able to work independently and on a team, maintaining a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business.
• Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Build lasting relationships by demonstrating honesty, integrity, and effective communication.
• Driven to exceed expectations while remaining accountable and fair.
• Must be 21 years or older.
• High school diploma. GED, or relevant experience.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.