Account Manager, Post-Acute Pharmacy Division (HME/DME) - REMOTE

Company Overview:

Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the alternate site health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps members increase operational efficiency, maximize business growth and provide optimum care for their patients.

Founded in 1989, MHA was purchased by Roper Technologies, Inc. in mid-2013. Roper Technologies is a constituent of the S&P 500, Fortune 1000, and the Russell 1000 indices. Roper designs and develops software (both software-as-a-service and licensed), and engineered products and solutions for healthcare, transportation, food, energy, water, education and academic research markets worldwide. To learn more please visit www.mhainc.com

 

Job Purpose:

The primary responsibility of the Account Manager position is to plan and carry out direct sales and customer service activities for MHA’s Post Acute Sales division.  The Account Manager is responsible for the development and growth of their member base, covering classes of trade that include but are not limited to Home Medical Equipment/Durable Medical Equipment Providers and Home Healthcare Providers. The Account Manager will be responsible for developing an overall strategy to meet the business sales goals through conversion of competitive accounts, new business acquisition, and penetration of existing member accounts.  The Account Manager will monitor sales and work with internal operations to resolve pricing discrepancies, provide exceptional service to assigned members and maximize opportunities for growth through contract portfolio expansion.  The Account Manager must be able to understand and present the array of MHA contracts, including pharmaceuticals, business products, medical supply, technology, as well as present MHA’s overall value proposition.

 

Essential Duties & Responsibilities:

• Maintain and grow assigned territory sales budget.
• Plan and carry out internal sales and customer service activities via email and phone calls.
• Establish, develop, and maintain positive business and customer relationships with existing accounts within the assigned territory.
• Prospect new business through cold calling, referrals, and lead generation to develop new business opportunities.
• On-board new accounts by obtaining and processing required documentation.
• Provide proactive Data Analytics to identify, track, quantify and present member business trends and contract opportunities through individual interactions and or reports that enable members to make timely decisions.
• Utilize all MHA sales and marketing reports to support and articulate the value prop and review the opportunities for our member providers.
• Monitor and maintain accurate Member information in MHA database and use Salesforce to manage sales pipeline and sales communications/initiatives.
• Work collaboratively with Post Acute Sales Team members, including Senior Director, and Executive VP of the division.
• Communicate with management team on progress and issues.

 

Minimum Qualifications & Competencies:

• BS/BA degree required.
• 1-3 years account management experience and or customer service experience, preferably in healthcare, with demonstrated past sales achievements in support of quota attainment and customer retention.
• Ability to manage a territory and coordinate a high level of activity under a variety of conditions and constraints.
• Possess excellent organization and time management skills with ability to prioritize work and function independently and within a team environment.
• Strong analytical skills with proficiency in MS Office applications including Excel (Pivot Tables, V-lookup), Word, Outlook and Salesforce

 

Internal Responsibilities:

• Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program.
• Responsible for reporting violations of the company's policies and procedures, Standards of Busi