Customer Success Manager

Join our team as the founding Customer Success Manager to drive customer satisfaction and adoption of our product. You’ll act as the primary contact for customers, resolving technical challenges, guiding them to achieve their goals, and collaborating with internal teams for a seamless experience.

Responsibilities

• Build relationships with customers and conduct regular reviews.
• Train customers on product usage and new features.
• Address technical issues and manage escalations.
• Advocate for customer needs and contribute to workshops.
• Partner with the Sales team to expand usage.

Requirements

Required:

• 4+ years in a technical customer-facing role.
• Strong understanding of networking, protocols, and data formats. (JSON, CSV, SQL/NoSQL, etc.)
• Familiarity with endpoint security, cloud principles, and Python basics.
• Excellent communication and problem-solving skills.

Preferred:

• Experience with APIs, scripting, and cloud architectures.
• CSP certifications are a plus.

Benefits

• Remote-first company!
• Remote-friendly environment and culture that nurtures company and team events to stay connected
• Lots of responsibilities with tons of opportunities for advancement - be part of the early GTM team
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Stock Option Plan