P+C Ops Generalist II

Job Description:

As a member of the P+C Operations team, the P+C Operations Generalist (Generalist) is responsible for delivering high‑quality, seamless support across transactional, compliance, and employee-facing functions. This role focuses on operational execution and employee support, serving as a central resource for inquiries related to P+C policies, processes, and systems. The Generalist performs a broad range of duties including employee data, HRIS data integrity, onboarding, offboarding, benefits administration support, Tier-1 employee support, and other duties assigned. This role ensures compliance with employment laws and corporate policies, contributes to process and service improvements, and partners closely with Tier-2 subject matter experts to ensure an efficient, employee‑focused experience.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Serve as a primary point of contact within the P+C Operations Shared Services Center for employees and managers seeking support on P+C policies, practices, and systems.
• Document, triage, and route employee inquiries, partnering with HR experts to ensure issues are resolved accurately and efficiently.
• Maintain HRIS data accuracy by processing transactions, conducting audits, and generating reports that support business and compliance needs.
• Provide operational support for compensation and benefits programs, including responding to employee questions and coordinating issue resolution.
• Assist with performance management and employee development processes, ensuring consistent communication, documentation, and alignment with policy.
• Support new hire assimilation by coordinating candidate onboarding tasks, background checks, new hire data entry, and systems setup.
• Ensure compliance with federal, state, and local employment laws while following corporate policies and internal process standards.
• Participate in P+C projects and process‑improvement initiatives aimed at enhancing the employee experience and scaling P+C services.
• Foster a collaborative, service‑oriented culture within the P+C Operations Shared Services Center.

SUPERVISORY RESPONSIBILITIES:

• n/a

KNOWLEDGE, SKILLS AND ABILITIES:

• Technical & Functional HR Skills
  • HRIS Transactions & Data Accuracy (Workday preferred)
  • Case Intake, Documentation & Proper Escalation
• Shared Services & Operational Excellence
  • Clear, timely, and accurate support in a SLA-driven environment
  • Process Documentation & Continuous Improvement
• Communication & Relationship Skills
  • Clear, Professional Communication
  • Effective Cross‑Functional Collaboration
• Analytical & Organizational Skills
  • Data Review & Trend Identification
  • Strong Prioritization & Attention to Detail
• Behavioral Competencies
  • Resilience & Adaptability in Fast‑Paced Environments
  • Accountability, Follow‑Through & Confidentiality

EDUCATION AND TRAINING:

• Bachelor’s degree in human resources, Business Administration, Psychology, or a related field preferred.
• 2–5 years of HR Generalist or HR Operations experience.
• Working knowledge of compensation, benefits, and recruiting processes, with the ability to answer Tier‑1 inquiries, process routine transactions, and partner with specialists to ensure accurate and timely support.
• Proficiency in Microsoft Office applications.
• Proficiency in Workday or a similar HRIS platform.

Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.

• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.

• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.

• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.

• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

COMMENTS:

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