Senior Director Service Operations - Heart Institute

Calling all Esteemed Leaders! Are you a strategic healthcare leader with the ability to guide complex service lines across a diverse delivery system? Do you excel at aligning clinical excellence, operational performance, and physician partnerships to deliver high‑quality, patient‑centered care? This leadership opportunity invites your expertise.

The Role: 

The Senior Director, Service Operations is accountable for leadership, direction, and administration of the Cardiac Service Line across the delivery system, including service and operational responsibility for ambulatory clinics.

This role is accountable for program outcomes to ensure efficient, high‑quality, coordinated, and patient‑focused care across all settings. The Senior Director builds strong relationships with stakeholders to foster compassionate care and highly engaged teams across the system. Work is performed in alignment with the Providence Core Values and Leadership Model.

The Senior Director Serves as a key member of the Health Care Delivery Network team and collaborates across divisions to achieve enterprise-wide outcomes. This role is responsible for strategic decision-making, implementation, and management of resources.

In partnership with the Lead Physician of the International Heart Institute and physician leaders across cardiology, cardiovascular surgery, and vascular surgery, this leader is accountable for the development and execution of strategy and oversight of performance.

This role provides leadership for strategic planning, clinical excellence, fiscal accountability, patient satisfaction, operational effectiveness, and strong relationships across departments, medical staff, physician practices, and system stakeholders.

What You'll Do:

Strategic Leadership & Program Development

• Lead strategic planning efforts aligned with service line and organizational priorities
• Develop financial, clinical, and service performance measures across the delivery system
• Direct service line strategy, implementation plans, and performance oversight across the continuum
• Develop and coordinate outreach strategies and service expansion initiatives
• Provide strategic direction for adoption of new technologies and capital investments

Clinical Excellence & Performance

• Partner with physicians and medical staff to lead quality improvement, patient safety, and service excellence initiatives
• Drive clinical outcome performance across the care continuum
• Support development of standardized care delivery models and continuous improvement efforts
• Advance patient satisfaction, inpatient experience, and care coordination outcomes

Physician & Stakeholder Alignment

• Build and maintain strong, collaborative relationships with physician leaders and medical staff
• Create and sustain alignment models across providers and care settings
• Engage physician leaders and stakeholders in programmatic operations and strategic initiatives
• Develop succession planning strategies in partnership with physician leadership

Operations & Financial Performance

• Ensure operational effectiveness across inpatient and ambulatory settings
• Drive expense management, value-based performance, and financial outcomes
• Align program performance with executive metrics, financial targets, and growth objectives
• Lead process improvement efforts utilizing Lean and High Reliability principles

Growth, Access & Market Positioning

• Lead strategies to grow services in alignment with community needs
• Enhance access through affordability, efficiency, and care coordination