Commercial Lines Technical Assistant

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

We are excited to provide training and development for this entry-level opportunity as a Commercial Lines Technical Assistant. This role can be fully remote or hybrid and is an excellent start to a career in the Insurance industry. This position would report to our Longmeadow, MA office.

WHAT YOU’LL DO:

• Retrieve policy documents from carrier websites for new business, cancellations, endorsements, audits, non-pay & reinstatement notices.
• Policy checking for new business, re-writes & endorsements.
• Process endorsement and certificate requests as received daily.
• Process cancellations, non-pay notices & reinstatements.
• Support in the processing binders of insurance, policies, and audits.
• Handle billing inquiries.
• Maintain account files in an orderly sequence according to established procedures.
• Enter all required data into the system to maintain current file data.
• Maintain a follow-up system for correspondence/requests.
• Provide back-up to other Commercial Assistants.
• Scanning and other clerical tasks, as assigned.

WHAT YOU’LL NEED:

• High School diploma or equivalent required.
• An insurance background is not required, but it would be helpful.
• Active Property & Casualty license, or willingness to obtain license within your first year of employment.
• Proficiency in Microsoft Office 365 is required.
• Exceptional customer service and interpersonal skills required.

WHAT WE OFFER:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Paid Time Off (PTO)
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.