Technical Program Manager, Business Systems

The Chan Zuckerberg Initiative was founded by Priscilla Chan and Mark Zuckerberg in 2015 to help solve some of society’s toughest challenges — from eradicating disease and improving education to addressing the needs of our local communities. Our mission is to build a more inclusive, just, and healthy future for everyone.

The Team

Across our work in Science, Education, and within our communities, we pair technology with grantmaking, impact investing, and collaboration to help accelerate the pace of progress toward our mission. Our Central Operations & Partners team provides the support needed to push this work forward. 

Central Operations & Partners consists of our Brand & Communications, Community, Facilities, Finance, Infrastructure/IT Operations/Business Systems, Initiative Operations, People, Real Estate/Workplace/Facilities/Security, Research & Learning, and Ventures teams. These teams provide the essential operations, services, and strategies needed to support CZI’s progress toward achieving its mission to build a better future for everyone.

The Opportunity

As a company we are focused on leveraging technology to help solve some of the world’s toughest challenges.  In order to support our organization’s focus on the mission, we have a similar mission within our Business Systems  team to leverage technology to automate manual processes, constantly innovate to optimize processes, provide first-class support as well as build solutions to enable scale and execution of the strategies and initiatives of our business partners.

The Technical Program Manager will lead Salesforce platform initiatives, requiring strong program management skills to ensure strategic alignment, technical feasibility, and collaboration between the Central Technology Team, stakeholders, and external partners. This role involves driving key Salesforce projects focused on improving business processes, enhancing user experience, achieving stakeholder objectives, and fostering innovation.

What You'll Do

Program & Project Management

• Lead the planning, execution, and delivery of complex Salesforce platform initiatives.
• Coordinate across IT, business units, and external partners to ensure seamless program execution.

Solution Development and Delivery

• Lead and execute the design, configuration, and development of Salesforce solutions.
• Translate business needs into technical specifications with the team.
• Perform hands-on configuration within Salesforce, customizing as needed.
• Perform testing and quality assurance, identifying and resolving bugs.
• Participate in the release and deployment process, ensuring smooth transitions.
• Champion continuous improvement and iterate on solutions based on feedback.
• Maintain technical documentation for delivered solutions.

Stakeholder Management & Communication

• Serve as a trusted advisor, collaborating with business stakeholders and technical teams to design and implement innovative solutions within the Salesforce ecosystem.
• Serve as the central point of contact between delivery resources, vendors, and stakeholders.
• Facilitate communication across internal teams and manage projects that align with company objectives and the technology roadmap.
• Gather requirements, define project goals, and secure stakeholder alignment. 
• Provide regular updates and manage expectations at all organizational levels.

Platform Governance & Strategy

• Proactively monitor Salesforce release notes and documentation for new features and updates.
• Participate in relevant Salesforce webinars, training sessions, and Trailhead modules.
• Engage with the Salesforce community forums and groups to learn from other users and experts.
• Explore and test new Salesforce features in sandbox environments.
• Incorporate relevant new features and best practices into platform strategy and solutions.
• Maintain relevant Salesforce certifications.
• Attend Salesforce industry events (e.g., Dreamforce, TDX) to stay informed.
• Share knowledge of new releases and training with the internal team.
• Ensure Salesforce solutions align with industry best practices, enterprise architecture and security standards, minimizing technical debt.

Risk & Compliance Management

• Identify risks and develop mitigation plans for Salesforce-related programs.
• Ensure adherence to compliance, data security, and governance policies.
• Manage vendor relationships and ensure SLAs are met.

What You'll Bring

• Deep understanding of the Sa