Home Lending Support Manager- South/Central Florida Region

Job Description:

As part of Home Lending’s Business Development team, the HLSM joins a team of HLSMs supporting the One Chase partnership with the Consumer Bank.   Primary objective of the role is  to build strong relationships to keep lending top of mind with Bank partners, thereby driving more referrals to Home Lending, leading to more funded loans and higher profitability. Role includes partner coaching, skill-building, relationship building with Home Lending partners and Bank partners, delivering presentations, and execution of programs to increase the quality and quantity of referrals from Branches in the assigned Region.  The role supports the One Chase promise to provide solutions to delight partners and customers.  The role will require effective regular interactions with both Branch and Home Lending teams, including senior level executives.  Approximately 60% travel within assigned Region is required. 

 

Responsibilities:

• Execute in-person and virtual coaching at higher opportunity / priority branches with specific documented action plans
• Partner with Lending Managers (LMs) for delivery of Banker and Branch Manager skill building workshops
• Deliver Home Lending Downloads weekly to all Branches in assigned Region
• Hold regular Banker Office Hours (Q&A sessions, specific topics)   
• Leverage weekly reporting to identify opportunities at the Branch/Market level
• Provide feedback to Senior Lending Manager (SLM) and to Consumer Bank Regional Director (RD) and Market Directors (MDs) on opportunities and challenges 
• Help Bankers drive client adoption of Chase My Home 
• Assist as requested to support specialized program or geographic focus areas (e.g. REC, Military)
• Collaborate with other HSLMs to share best practices and resolve issues 
• Coordinate with other LOB Branch Support teams (Credit Card, Small Business, Auto Lending) to maximize efficiency of Banker skill development efforts 

 

Requirements:

• Bachelor’s degree required 
• Bi-lingual highly preferred
• At least 10 years of Home Lending or Consumer Bank experience required
• Located in South Florida (Fort Lauderdale- Greater Miami area)
• Must be comfortable using technology (Zoom, Adobe Connect), as well as in-person to deliver workshops and meeting with partners
• Strong presentation skills required
• Proficient in Excel, PowerPoint, Word
• Able to travel ~60% of the time within assigned Region
• VP Level (603)
• Salary + Bonus

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans