Associate Director, Patient Financial Services

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Market Access

Job Sub Function:

Reimbursement

Job Category:

Professional

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson Innovative Medicine searching for the best talent for an Associate Director for Patient Financial Services Innovation located in Titusville, NJ or Horsham, PA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose: This role is vital for improving patient outcomes by enhancing access to affordable financial services. The Associate Director will guide the patient financial journey, ensuring seamless support.

This individual will improve existing copay support capabilities. The aim is to simplify requirements for patients, providers, and field support while enhancing accessibility. They will also design and optimize financial services solutions that address the needs of business partners, focusing on patient accessibility and optimizing cash flow. Building partnerships within the cost support ecosystem is essential for streamlining program management and improving satisfaction.

Collaboration with counterparts is crucial for establishing tracking, reporting, and analysis methods to evaluate both new and existing program performance. This role requires insightful analysis based on program health to drive continuous improvement.

Commitment to direct communication, accountability, and budget awareness is key to the success of financial services initiatives that ultimately enhance patient health outcomes.

Key Responsibilities:

• Craft Innovative Solutions: Implement new financial services solutions to improve patient reach, reduce administrative costs, and enhance cash flow.
• Build Strategic Partnerships: Scale collaborations in the financial services market to streamline program management and improve patient satisfaction.
• Enhance Existing Capabilities: Upgrade existing copay support programs to improve accessibility in the market.
• Leverage Modular Designs: Apply flexible designs for cost support initiatives to optimize resource allocation across therapy areas and lower administrative costs.
• Track and Analyze Program Health: Enable tracking and reporting methods to improve program performance understanding and continuous improvement.
• Program Insight Generation: Analyze program data for insights that inform strategic decisions and strengthen partner alignment.

Qualifications / Requirements:

Education:

Bachelor's degree required; MA/MBA preferred.

Experience and Skills:

• Experience: Minimum of 8 years in healthcare business required; experience in pharmaceutical cost support preferred.
• Domain Expertise: Experience in patient access, call center operations, patient experience, and reimbursement strategy. Understanding of financial support resources in the US market is essential.
• Leadership: Ability to lead and influence team members without direct authority; comfort in ambiguous environments preferred.
• Healthcare Economics: Understanding value-based healthcare and reimbursement systems.
• Data Platforms: Familiarity with data platforms for compliant patient access and affordability programs preferred.
• Analytics Skills: Strong ability to interpret data for business strategy and success metrics preferred.
• Communication Skills: Excellent verbal and written skills to simplify complex concepts and engage e