Jobs and Careers

Customer Support Officer (fixed term)

Bucuresti HO Opera 1, Romania, Romaniafull_timeVerifiedPosted 10 Feb 2025

About the role

We are on the lookout for a new colleague, flexible and motivated, that can help us from an Operation role.KEY OUTPUTS:Supports the following:<ul><li>call center support for tied agents regarding insurance products and selling process issues;</li><li>email support for tied agents regarding insurance products and selling process issues;</li><li>tied agents report with received questions and update of requests chart;</li><li>tied agents and customers data update within system;</li><li>call center support for customers;</li><li>tied agents support via internal social media platform;</li><li>system updates for street addresses and banks; </li><li>various email and outbound calls to tied agents and customers.</li></ul>KNOWLEDGE & SKILLS:<ul><li>Data operations skills;</li><li>Excellent written and verbal communication;</li><li>Create and keep deadlines;</li><li>Work with data;</li><li>Identify and solve problems.</li></ul>COMPETENCIES:<ul><li>Planning and organizing;</li><li>Attention to details;</li><li>Great socializing and professional speaking;</li><li>Multitasking;</li><li>Team worker;</li><li>Proactive attitude.</li></ul>QUALIFICATION:<ul><li>Academic background.</li></ul> EXPERIENCE:<ul><li>1 – 3 years experience in call center;</li><li>1 - 3 years experience in data process operations;</li><li>Experience in home insurance products</li><li>Dealing with internal systems and reporting processes.</li></ul>What we offer   <ul><li>We are a Top Employer certified company and we strive to constantly become better for both our clients and employees; </li><li>We value expertise, creative ideas, and curiosity, so you will always find support in implementing new and more efficient ways of doing things; </li><li>We have great ambitions, so you will have the chance to make a visible impact; </li><li>We have a very nice office in a non-crowded, central area of Bucharest, very close to the subway; </li><li>We offer a hybrid way of working, flexible working hours, and the option to work from abroad for up to 60 days per year, so you can make the most out of your time; </li><li>We offer a great benefits package to help you protect yourself and the ones that matter most to you, including surgery insurance, private healthcare subscription, dental subscription, life insurance, voluntary pension, massage and fruits in the office, and Bookster and HILIO (ex-ATLAS) memberships; </li><li>We offer development programs (if you come with the desire to grow, we stand by you); </li><li>Up to 27 vacation days according to your tenure, because fun and relaxation are also important. </li></ul> The monthly salary range for the Customer Support Officer (fixed-term) role is between 6.100- 10.500 lei gross. The salary range showcased is only indicative. The final benefits package will be agreed upon during final negotiations with each candidate, by considering different criteria, such as the experience and skills level. Therefore, the finally agreed salary will stay confidential, as per the applicable law and we reserve the right to apply adjustments to the offer at any time during the hiring process. At NN we believe a diverse workforce allows us as a company to better serve our customers. NN Romania employs a variety of nationalities, languages and cultures, and we aim to create an environment where diversity can flourish. We foster a culture that welcomes and respects everyone. NN wants to ensure equal opportunities and reward for all employees and extends employment opportunities to all qualified applicants and employees regardless of their age, race, religion, gender, sexual orientation, or disability.