HR Advisor (Fluent French)

<span>Introduction</span><span></span><br/>The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.<br/><span></span><br/><span>Your Role and Responsibilities</span><span></span> <h4>A sneak peek into this role:</h4> <p>​​​​​​You will support client employees and managers with the questions related to HR policies , tools (including portal navigation ) and processes. If the inquiry cannot be resolved in the received call, chat or email, you are the interface between the customer and the customer’s HR or Payroll department.</p> <p>Your role also covers Employee Data Management (EDM), a series of complex and diverse processes, which involves validation of requests, processing of transactions in the HR systems and creating contracts and addendum letters.</p> <h4>Why you’ll love your job:</h4> <ul> <li>Handle telephone calls, e-mail and chat queries</li> <li>Process EDM transactions/reports independently in the HR system as per documented process</li> <li>Work as a member of a team to minimize customer wait times, maximize customer satisfaction and response accuracy</li> <li>Ensure teamwork and knowledge management by sharing information with colleagues and country process teams</li> <li>Communicate effectively to the customers on HR policy, processes and tools</li> </ul> <p><span></span><br/><span>Required Technical and Professional Expertise</span><span></span></p> <h4>What you will bring to the team:</h4> <ul> <li>Language skills: Fluent/Native in writing and speaking in French language as well as in English.</li> <li>Computer literacy.</li> <li>Adaptability: Quickly think of new approaches and solutions in response to changing demands.</li> <li>Client Focus: Respond to cases and ad hoc/official requests included in the processes quickly, completely and accurately.</li> <li>Teamwork &amp; Collaboration: Work well with people whose background, culture, language or work style differs from one’s own. Demonstrate flexibility in dealing with others in order to achieve win-win solutions.</li> </ul> <p><span></span><br/><span>Preferred Technical and Professional Expertise</span><span></span></p> <h4>Experience with the following are bonus points, but not necessary, you can learn them at IBM: </h4> <ul> <li>Knowledge of various HR and ticketing systems and Outlook</li> </ul> <h4>In return we provide you with:</h4> <ul dir="ltr"> <li>Dynamic, diverse, inclusive, and supporting environment</li> <li>Professional, skill – growth opportunities, reskilling possibility</li> <li>Access to worldwide leading technologies</li> <li>Agile office area</li> <li>Hybrid working model</li> <li>Competitive compensation and benefit package including healthcare</li> <li>Access to a wide range of learning opportunities</li> <li>Carrier progression opportunities</li> </ul> <p dir="auto">And don’t worry if you don’t tick every single box in the requirements. We’re always looking to hire for potential and the right mindset – so we’d still love to hear back from you.</p> <h4 dir="auto">Our awards why you might be a proud IBMer:</h4> <ul dir="ltr"> <li>Randstad: Most Attractive SSC Employer in 2020</li> <li>Family Friendly Workplace Award (2018, 2019, 2020)</li> <li>Responsible Employer recognition (2018-2021)</li> <li>Most Attractive Employer (3rd) (2020)</li> <li>Disability-Friendly Workplace Recognition (2010-2020)</li> <li>Disability-Friendly Workplace Best Employee &amp; Role Model Employee Award (2021)</li> <li>Stevie Awards for our Teams &amp; Professionals (2018, 2019, 2021)</li> <li>Hungarian Outsourcing Association CSR Award (2021)</li> </ul> <h4 dir="auto">Do you know someone, who will be good for this position? Share with them.</h4> <br/><span>Key Job Details</span><br/> <span>Role:</span>HR Advisor (Fluent French) <span>Location:</span>Budapest, HU <span>Category:</span>Enterprise Operations <span>Employment Type:</span>Full-Time <span>Travel Required:</span>No Travel <span>Contract Type:</span>Regular <span>Company:</span>(0812) IBM Hungary International Shared Services Center LTD. <span>Req ID:</span>733874BR <p> </p>