IT Services Specialist

ABOUT NEXTDECADE CORPORATION NextDecade is committed to providing the world access to reliable, lower-carbon energy. We are focused on delivering secure and cost-effective energy through the safe and efficient development and operation of natural gas liquefaction capacity at Rio Grande LNG. Through our subsidiaries, we are developing and constructing the Rio Grande LNG natural gas liquefaction and export facility near Brownsville, Texas, with approximately 48 MTPA of potential liquefaction capacity currently under construction or in development, sufficient space at the site for up to 10 liquefaction trains, and a potential carbon capture and storage project. NextDecade’s common stock is listed on the Nasdaq Stock Market under the symbol “NEXT.” NextDecade is headquartered in Houston, Texas. For more information, please visit www.next-decade.com.
SUMMARY OF THE ROLE 
IT Services Specialist will provide day-to-day and project-related technical support for the NextDecade Houston Corporate office. This includes analytical and problem-solving skills to contribute to problem resolution by closing/resolving tickets, giving first class, hands-on support to end-users including the Executive Team at the Houston Corporate Office. Under general direction, this role is responsible for 1st level IT support which may include Incident/Service Requests, Problem Management, Knowledge Management, Audio/Video Troubleshooting and escalation and follow-up for IT supported products and services in accordance with documented standards and procedures. Position requires a broad level of technical skills and decision making.

KEY RESPONSIBILITIES

• Manage the processing of incoming support requests to ensure courteous, timely, and effective resolution of end user issues
• Coordinate and/or perform hands-on fixes at the desktop level, installing/upgrading system software, hardware configuration and setup, manage applications and system tools.
• Participate in technical projects including - Image/OS testing, new software rollouts, tenant migration and Azure/Active Directory consistency
• Application support lead for multiple programs, including administration of O365 environment (Azure, MS Teams, SharePoint, Exchange)
• Help deploy/manage and inventory IT Asset Lifecycle Management program for end point computing devices
• Deliver frontline technical support for all employees and partners
• Promote and adhere to a culture of compliance and governance with respect to documentation, reporting, knowledge transfer and training
• Support talent recruiting, development and training programs
• Support and assist highly specialized and cross-functional teams in a fast paced and growing business environment
• Stay current on latest trends in IT Infrastructure and Cloud technologies and promote a culture of innovation and technology awareness
• Analyze and monitor for outages pertaining to our services, applications, and networking tools.

REQUIREMENTS

• 5+ years of experience in IT Infrastructure, Technical Services, Help Desk/AV Support,  Service environment
• Experience working with diverse corporate functions and balancing IT and OT requirements
• Self-starter able to drive towards goal and manage time effectively
• Analytical and the ability to think and resolve issues on the spot
• Able to work in a collaborative and fast-paced environment
• Ability to work efficiently within a team as well as being a self-directed worker that is comfortable working independently with little supervision
• Able to communicate and translate technical topics into easy-to-understand concepts
• Core understanding of resource management and allocation
• Knowledge on how other organizations can use current and emerging technologies to drive digital business
• Strong understanding of cloud computing capabilities and limitations, business drivers, virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models
• Customer escalation and conflict resolution skills required
• Ability to effectively document and develop standard operating procedures
• Excellent verbal and written communication skills
• Working knowledge of Active Directory
• Proficient use of Microsoft office tools including but not limited to Word, Excel, Outlook, SharePoint, Power BI, Azure, Exchange, MS Team
• Strong team building and leadership skills
• Energetic, enthusiastic, charism