Regional Field Services Lead

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Regional Field Services Lead to join our growing team in Daytona, FL!  

As a Regional Field Services Lead you will provide internal support for employees at the local office as well as remote staff. You will need to provide a good combination of technical and customer services skills. 

How You Will Contribute:  

• Establish collaborative relationships across service teams and divisional profit center leadership to maximize performance, provide quality customer service, and utilize successful best practices across regions and profit centers

• Lead, develop and coach teammates. Maintain required competencies within the team to ensure smooth and efficient operations and service delivery

• Lead technology impacting transition efforts like integration of newly acquired entities into the existing standards or office moves while minimizing business impact

• Understand workflow, processes, and technologies of business units

• Conducts evaluation of the technology process problems and recommends solutions

• Manage projects and coordinate IT resources to support business objectives

• Improve and maintain system stability for business units

• Provide outstanding customer support for business units

• Monitor and improve security of systems

• Manage requests/incidents and ensure timely resolution and meet SLA guidelines

• Other duties as assigned.  

Skills & Experience to Be Successful: 
 

• Windows desktop environments, Win 10 and Office 365 Suite 

• Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy 

• Security enablement on Mobile devices (iOS, Android) 

• Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services 

• File server knowledge and File Sharing systems, and SFTP applications 

• Security products such as laptop encryption, backup, anti-virus 

• Experience with remote desktop support tools, VPN and VDI environments 

• Strong customer service and troubleshooting skills 

• Ability to communicate technical information, both verbal and written to a wide range of end-users 

• Knowledge of Information Security, Network Security, Firewall Administration, System Administration 

• Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module (preferred) 

• SharePoint Security, role base security definitions and deployment (preferred) 

• Experience in an SD-WAN and/or MPLS network environment (preferred) 

• Previous experience working in a SOX and HIPAA environment a plus (preferred) 

• More than 4 years’ experience working in an office/enterprise setting supporting Windows/MAC (preferred) 

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health &am