Area Coordinator (Student Services Professional II), Department of Housing and Residential Education

Job Summary

Under the general supervision of the Associate Director for Residential Education, the Area Coordinator will monitor a designated residential community and provide lead work direction to 12-15 Resident Assistants and other DHRE student leaders. The position is a full-time, live-on, professional who will live in a campus apartment and serve as part of the Residential Education team. The position will involve assisting with the educational development of 400-600 campus students, recommending solutions for student development and community initiatives, crisis management; student leadership, academic success; and student mentorship.

Duties and Responsibilities

• Act as the primary advisor to the Village Council.
• Foster an inclusive and engaging community environment within the campus.
• Support students in navigating roommate relationships in residence halls or apartments.
• Provide guidance and resources to help students access on- and off-campus support services.
• Attend general assembly and executive board meetings.
• Maintain regular meetings with Village Council executive board members.
• Promote and support the RHA and Village Council by attending and engaging in events and programs.
• Serve as the initial point of contact for residents regarding roommate concerns, behavioral issues, academics, and other challenges.
• Address community-related matters such as roommate conflicts and respect issues by assessing situations and providing appropriate resolutions and resources.
• Oversee and adjudicate conduct violations within a designated area and ensure follow-through on sanctions in an educational framework.
• Provide crisis intervention and support for students, staff, and parents in emergencies, collaborating with CAPS, the Student Health Center, University Police, and other relevant offices.
• Clearly communicate student rights, responsibilities, and behavioral expectations.
• Advise and assist Resident Advisors in matters related to student conduct.
• Monitor incident reports and maintain sanction records in the judicial database.
• Enforce University and DHRE policies effectively.
• Supervise and provide direction to Resident Assistants, Academic Mentors, and Front Desk Assistants.
• Participate in the recruitment and selection of Student Leaders.
• Lead and contribute to Student Leader training programs and ongoing professional development sessions.
• Guide staff in daily operations, training, programming, academic support, and community development.
• Oversee administrative tasks such as student conduct management, room changes, check-in/check-out procedures, and event planning.
• Assist in reviewing and updating Residential Education initiatives.
• Conduct weekly staff meetings and bi-weekly check-ins with Resident Assistants.
• Establish office hours for accessibility to residents and staff.
• Ability to work late night and early morning hours as situations dictate, as well as when needed in an emergency response capacity and to serve in professional on-call rotation.
• Perform other classification related duties as assigned.

Minimum Qualifications: Required Education and Experience

• Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of professional experience.
• Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Required Qualifications

• Working knowledge of the practices, procedures and activities of the program to which it is assigned.
• General knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations.
• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Obtain factual and interpretative information through interviews, reason logically.
• Collect, compile, analyze and evaluate data and make verbal or written