Supervisor-Customer Field Service Operations

At Dominion Energy we love our jobs.  That’s right.  Love.  Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate.  These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever.  We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent?  Do you think differently?  Do you want to fall in love with your job? If you answered “yes,” then read on!

 

 

Military service members and veterans with a rank of E-5 or higher plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. 

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance. 

 

Job Summary

The Field Accounting Department is responsible for working disconnects for non-payment, AROP (Auto Read Order Process) work, stopped meter billing, non-utility collections, handling customer billing complaints, assisting with North Carolina Utility Commission (NCUC) complaints, and assisting other departments with maintenance work and warehousing responsibilities.

 

This supervisory position:   
•    Ensures the availability of staff to respond to all statewide Field Accounting activities, including applicable operational/compliance/customer and emergency issues in a timely and accurate manner ensuring adherence to safety, departmental policy and procedures, and regulatory compliance. 
•    Supervises, completes human resources activities, leads daily activities, and manages performance of a diverse team of approximately 20 employees across the North Carolina service territory.
•    Appraises and resolves unusual or difficult customer or functional inquiries by working with the customer or business unit partners. 
•    Serves as the business liaison with key internal stakeholders to ensure overall objectives are successfully met.
•    Completes daily disconnects for natural gas customers that do not pay within North Carolina Utility Commission (NCUC) regulations.
•    Completes daily meter reads for customers beginning and ending natural gas service, but not requiring relight.
•    Completes collection activities for delinquent accounts for regulated natural gas service, as well as, products and services provided through non-regulated sales.
•    Coordinates labor assistance for Operations and Warehousing functions on non-peak days
•    Prepares and leads regular employee meetings (face-to-face and Microsoft Teams) including business review, safety, and environmental updates.
•    Develops, reviews, and monitors budget goals and employee productivity. 

This position may report to the North Durham Operations Center in Durham, North Carolina OR the Chapel Hill Operations Center in Chapel Hill North Carolina OR the Apex Operations Center in Apex, North Carolina.  

Required Knowledge, Skills, Abilities & Experience

•    7+ years of directly related experience plus High School diploma or equivalent;
     OR 5+ years directly related experience plus Associate's degree;
     OR 3+ years of directly related experience plus Bachelor's degree.
•    Strong, demonstrated leadership traits including the ability to effectively manage conflict and model the Company’s values and Code of Ethics and Business Conduct; and share ideas and expertise to accomplish goals.
•    Experience maintaining a sustained focus on work quality and safety. 
•    Strong communication skills with the ability to communicate both verbally and in writing with internal and external customers in a competent and professional manner.
•    Ability to train, coach and mentor a team of diverse employees and foster an environment of teamwork and collaboration.
•    Demonstrated experience handling constantly changing and emerging priorities and planning/scheduling/delegating/prioritizing work.
•    Ability to read and interpret policies and procedures.
•    Effective time management and problem-solving skills are critical. 
•    Ability to understand federal and state codes and standards related natural gas distribution systems/utility operations. 
•    Ability to compile and present reports related to area.
•    Knowledge of and/or ability to learn and use computer applications including Microsoft Office (Word/Excel/PowerPoint), SAP, Customer Information System (CIS), SalesForce Field Se