See yourself at Twilio

Join the team as our next Senior Business Analyst on Twilio’s Flex Revenue Operations team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This role is critical to levelling up how we measure our business, from top to bottom of the funnel - and to doing so in a scalable manner, through the design and use of key Sales and RevOps platforms like Clari, Salesforce and Tableau.

As a Senior Analyst, Go-To-Market Strategy & Analytics (GTMSA), you will be the primary business partner to the Sales teams in Europe, Asia, and Latin America. The ideal candidate has a demonstrated track record of supporting growth at scale in a revenue operations, sales analysis, or financial planning capacity.  You will drive GTM business strategy, overseeing and conducting insightful analysis, shaping strategic thinking, and designing new business processes.

Responsibilities. In this role, you’ll:

• Provide insights: Perform cross-functional analysis to deliver critical insights to RevOps, Finance and Sales leadership for use in deriving growth tactics / strategies; examples may include: Comparison of pipeline velocity and win rates across regions, lead sources. Evaluation of product use case effectiveness based on deal win rates, deal sizes, churn rates

• Drive Operating Rhythms: Own and execute key components of our Sales forecasting process including E-Team roll-ups, regional roll-ups and opportunity based forecasting models. Own and operate our Sales forecasting cadence in 1-2 regions, in partnership with front line Sales managers and regional Heads of Sales. 
  
  
• Own platforms / Systems: Own and drive coordinated implementation of key systems enhancements in partnership with product owners of Salesforce, Clari and Tableau to ensure “state of the business” is accurately reflected
  
• Drive Change: Propose recommendations for action, future analysis and/or incentives to accelerate growth of new bookings, new Customers and new pipeline across the Flex business. Partner with cross-functional teams in Sales, Marketing, Sales Development, Analytics and Business Applications to deliver insights, improve system capabilities for Flex’ go-to-market (GTM) teams

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of experience using, enhancing and analyzing data to derive insights, especially utilization and blending of data across various sources / systems
• 2+ years of experience creating and using sales revenue reporting and dashboards using CRM tools 
• Experience creating and delivering (data driven) presentations and a track record of successful adoption of recommendations
• Experience working in high-growth, performance-focused environments
• Ability to shift priorities quickly, while maintaining a high degree of organization and control. 
• Proven ability to thrive in a demanding, fast-paced environment and to digest and apply information / learnings in different contexts
• Naturally and perpetually curious, a solution oriented thinker & a builder at heart

Desired:

• Experience working in the technology SaaS industry and resulting familiarity with key metrics and processes
• Experience / expertise with analytics approaches like SQL including the ability to extract data from databases, blend data within / across databases
• Experience accessing data, configuring data and building visualizations in Tableau or Ana