Service Account Manager - Automated Logic (NY/NJ)

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About Automated Logic

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About this Role

As a global leader in intelligent building solutions, Automated Logic is expanding its NY/NJ Team and seeking a Service Account Manager to drive long-term client partnerships, service agreement execution, and operational performance across the region.

This role is designed for a technical leader who thrives on mentoring, developing, and leading field engineering and account teams while acting as a trusted advisor to building owners and facility managers. You will bridge technical expertise, people leadership, and strategic account management - ensuring high customer retention, team growth, labor optimization, and recurring revenue growth across commercial, healthcare, and industrial sectors.

Key Responsibilities

Account Management & Client Partnership

• Trusted Advisor: Develop and maintain long-term, high-trust relationships with building owners, facility directors, MEP engineers, and key decision-makers across commercial, healthcare, and institutional facilities.

• Customer Retention: Conduct regular account reviews, site assessments, and operational check-ins to ensure high client retention and customer satisfaction.

• System Modernization: Identify opportunities for system upgrades, retrofits, energy optimization, and cybersecurity enhancements across client building automation platforms.

• Issue Resolution: Serve as the primary point of escalation for client concerns, collaborating closely with service technicians and operations teams to deliver fast, effective resolutions.

Team Leadership & Mentorship

• People Leadership: Lead, mentor, and empower field technicians, service managers, and project coordinators to deliver exceptional technical service and customer satisfaction.

• Talent Development: Establish clear career pathways, conduct regular performance reviews, and build tailored technical and professional mentoring plans for junior and senior staff.

Contract Lifecycle & Financial Management

• Service Agreement Ownership: Manage the complete lifecycle of service contracts, including pricing strategies, contract renewals, scope expansions, and re-estimates.

• P&L & Account Profitability: Monitor account margins, labor utilization impacts, billing accuracy, and cash flow (A/R collections) to maximize division profitability.

• Pricing & Labor Dynamics: Apply local market understanding to navigate competitive regional pricing, union labor cost structures, and subcontractor management.

Technical Leadership & Solution Development

• Technical Guidance: Leverage deep BAS and HVAC control knowledge to educate clients on product capabilities, emerging smart building technologies, and energy savings strategies.

• Cross-Functional Collaboration: Partner with engineering, project management, and field technicians to develop technical solutions, cost estimates, and scope definitions for client retrofits and upgrades.

• Service Operations Oversight: Coordinate with field engineers and project leaders to ensure resource allocation aligns with contract commitments and customer schedules.

Required Qualifications