APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

The office of Student Care and Advocacy has openings for a part-time, undergraduate or graduate intern designed to provide students with hands-on learning experiences. The Student Care & Advocacy case management intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral and/or psychological challenges, social or adjustment problems, academic related challenges, and financial insecurity. 

The Case Management intern will triage calls and emails, and provide resources, advocacy, and support to members of the university community across a broad spectrum of issues and concerns.  

Responsibilities include, but are not limited to: 

Case Management Support 

• Triage calls and/or emails and assign cases in case management system.  

• Provide appropriate referrals and resources, including but not limited to, medical care, food and housing insecurity and funding requests in times of crisis.  

• Provide drop-in services to students 

• Complete documentation and maintain records of student cases in online case management system.  

• Empower students to build self-sufficiency skills, especially around navigating community systems 

• Follow up with and support students in distress to monitor progress and ensure compliance with recommendations. 

• Support students in applying for public assista