Head of Cloud Operations

AnywhereNow is looking for a Head of Cloud Operations who thrives in complexity, leads with clarity, and brings a strategic yet hands-on approach to cloud infrastructure. In this role, you’ll be responsible for defining and executing our global cloud operations strategy, ensuring high availability, security, and performance across our Microsoft Azure environments.

You’ll lead and mentor the cloud operations team, foster a culture of continuous improvement, and drive operational excellence through automation and data-driven decision-making. Your ability to think systemically, anticipate future needs, and communicate effectively with both technical and non-technical stakeholders will be key to your success.

As the Head of Cloud Operations, you will play a critical role in ensuring the smooth operation and growth of our SaaS business on the Microsoft Azure platform. You’ll be responsible for overseeing the technical aspects of our cloud infrastructure, optimizing performance, and driving operational excellence. If you’re passionate about cloud technologies, strategic planning, and leading high-performing teams, this role is for you!

This is a global role and you will report into the COO and will work closely with the Global Support Manager, Manager Professional Services, your own Cloud Ops team and other operational departments (Cloud Infra, Product, Sales and Development).

Key Responsibilities

• Provide (technical) leadership and mentorship to cloud engineering teams: lead by example;

• Responsible for defining the cloud operations strategy and collaborate with cross-functional teams to define cloud strategy, architecture and best practices;

• Continuously monitor system performance, identify bottlenecks and optimize resource utilization, all while implementing cost-effective solutions that maintain high availability;

• Ensuring the design, development and implementation of highly available, multi-region solutions within Microsoft Azure;

• Work closely with Azure service providers and vendors to negotiate contracts, manage relationships, and ensure service-level agreements(SLAs) are met;

• Optimize performance and drive operational excellence by identifying areas for process improvement and automation within cloud operations;

• Responsible for overseeing, managing, and administering Microsoft Azure cloud environment at AnywhereNow and for implementing security measures within Azure in order to comply with industry standards, data privacy regulations, and security protocols.

• Be overall responsible for the customer experience and sentiment related to  the provision of cloud services. Focus on prevention where possible and fast high quality reactive services where not.

• Co-manage Azure FinOps with Cloud Infrastructure and DevOps teams.

Requirements

Why we would like to have a dialogue with you

We pick competencies over skills and experience. Can you convince us that you possess the following competencies:

• Leadership: The ability to inspire and motivate others, foster a sense of shared purpose, and lead by example;

• Coaching and mentoring: The ability to coach and mentor team members to help them learn and grow in their roles, and to create a culture of continuous learning and improvement;

• Systems thinking: The ability to understand the interdependencies and complexities of a business or project, and to develop integrated solutions that are scalable and adaptable to future changes;

• Future oriented: The ability to think and plan ahead, anticipate emerging trends, and adapt strategies and actions to align with future possibilities and opportunities;

• Helicopter vision: The ability to taking a broader perspective, seeing the big picture rather than concentrating on the detail;

• Customer centricity: the ability to provide high-quality service (to customers), including understanding their needs, solving problems, and responding to feedback;

• Data Driven Decision Making: The ability to conceptualize data models that you can use analyze to assess performance and opportunities, making informed evidence based decisions

Competencies are key, but to be successful in this role you need to bring a few essentials to kickstart the conversation:

• Proven experience with managing, motivating, mentoring, and guiding technical staff to ensure professionalizing within a fast growing company;

• Cloud strategy alignment: has a