As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

Q2 is seeking a Senior Customer Success Manager to steward the success of a portfolio of global financial institutions across their entire Q2 journey. Through strong, multi-level relationships with customers and internal partners alike, you will maintain a deep understanding of customers’ business goals and align Q2 innovations accordingly to help achieve those objectives. Supported by a team of technical and business SMEs, you will be a trusted source of information and guidance, ensuring that valuable outcomes are consistently delivered to our customers. Ultimately, your charge will be to build a portfolio of lifelong customers that advocate for deep and expanded usage of Q2 solutions.

A Typical Day:

• Build executive relationships and maneuver effectively through complex org structures

• Provide insight and recommended improvements – based on customer feedback and your own command of the industry - to our solutions for global FIs

• Maintain and expand relationships with technology and industry peers for continuous learning

• Communicate with confidence and are a trusted partner  

• Proven ability to communicate with interpersonal and influencing skills across a wide range of people and roles

• Have a consulting mindset to show up with curiosity, seeking to understand customers’ needs

• Have a keen sense of people’s needs, present and anticipated

• Connect with empathy and a genuine desire to help is natural for you

• Lead with strategy and inclusivity

• Demonstrate strategic and analytical thinking and decision-making skills

• Formulate Success plans, iterate and ensure delivery on commitments

• Collaborate with team and customers to build and deliver meaningful outcomes

• Provide a depth and breadth of experience in financial services and/or banking technology

• Apply a track record of creating value and expanding relationships with long-term clients 

• Share best practices on all the above with other team members

• On any given day, you’ll be doing one or all of these things:

• Identify and/or develop key relationships across our organization and our customers’

• Lead client discovery calls to understand customer needs and potential solutions

• Plan and lead business reviews, including strategies, Q2 roadmaps, and relevant industry best practices to help meet customer growth objectives

• Lead strategic calls with executives to ensure they stay well informed about Q2, our solutions, services and innovation and that Q2 is meeting their expectations as a trusted partner

• Engage with a cross-function of internal teams to proactively ensure the Q2 solutions delivered are understood and optimize and aligned to stated business objectives, celebrating successes and adapting to changes along the way