Senior Manager, Client Services

Company Description

dentsu X is an integrated agency network combining best-in-class communication and media planning services, content creation, technology, data and behavioral insights. dentsu X helps brands defy convention through integrated and personalized marketing solutions to cut through the noise of a saturated media market and meet rapidly changing consumer demands. The Dentsu X team is a network of more than 3,500 experts across 52 markets. 

Job Description

Client, Project, and People Management​ 

• Build and maintain trusting, collaborative relationships with clients; serve as day-to-day lead client contact and trusted advisor who stewards the business and ensures alignment on objectives and expectations  

• Oversees project management workflow and collaborates with cross-functional team members to set timelines, negotiate solutions, problem-solve both internal and client-facing issues, and prioritize work based on effort and impact  

• Acts as gate-keeper in identifying red flags and ways to mitigate risks  

• Facilitates cross-department collaboration from end-to-end of campaign lifecycle, from planning efforts to campaign execution and optimization to measurement and recaps  

• Leads development of presentations, performance recaps, POVs, and merchandising materials    ​ 

• Manages and mentors junior team members​ 

• Proactively seeks and implements workflow efficiencies and enhancements for self and team ​ 

• Assists with onboarding for new internal team members and/or new client contacts​ 

• Actively contributes to maintaining positive team morale; coordinates team events and celebrations for personal and professional achievements​ 

• Comfortable managing and working with large and complex teams – directly and indirectly with junior talent as well as cross-discipline and cross-agency; capable of effectively managing up and down the reporting structure ​and with diverse stakeholders and personalities  

Media Planning & Strategy Support 

• Understands client goals/objectives at the deepest level and effectively translates direction to the team, leveraging this perspective when providing feedback to the team; partners with cross-functional team members to ensure it comes through in deliverables and day-to-day management ​ 

• Demonstrates understanding of media principles and tactical application  

• Support and manage the preparation, development, and stewardship of media plans for account, in partnership with a cross-functional team of media practitioners 

• Contributes to management and oversight of ongoing account finances, from client budget approvals to pacing updates and billing  

• Contributes to evaluation of media performance to determine the extent to which media objectives and strategies were accomplished  

• Contributes to monitoring and socialization of relevant insights into existing and emerging media opportunities with awareness of available media and marketing services partners  

• Identify opportunities and assist senior team members in growing business opportunities within existing clients  

Qualifications

• 5-7 years of experience in marketing with at least 2-3 years of experience with paid media  

• Exhibits a professional and trustworthy demeanor 

• Ability to problem solve and think critically about communications/deliverables​ 

• Excellent written and verbal communication skills, as well as presentation skills ​ 

• Strong organizational skills with high attention to detail​ 

• Comfortable working in fast paced, dynamic team environment​ 

• Thorough knowledge of media tactics and channels, current knowledge of trends and innovations in traditional and digital media, and experience working with media and analytics/data science teams to generate performance forecasting and/or deeper analysis to guide decision making​ 

• Ability to analyze data and extract actionable insights to guide strategy

• Experience with managing projects against deadlines across multiple stakeholders​ 

• Proficiency in Microsoft Word, PowerPoint, Excel, Outlook​ 

• Managerial experience is a plus​ 

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Additional Information

The anticipated salary range for this position is $68,000-$110,400. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit