Senior Manager, Account Management

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life. 

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes.

Learn more at q4inc.com.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

About the role

The Senior Manager, Account Management, will be a key member of the Sales Organization Leadership Team. The candidate is a Sales and Renewals professional who will manage a team of Account Managers, working closely with cross functional teams to deliver strong results around renewal and growth targets, process improvements, and

organizational initiatives. This is a revenue-centered role that drives expansion pipeline creation and owns the economic relationship with our customers post-acquisition.

The Senior Manager Account Management will manage their teamʼs proactive outreach activities, complex renewal situations, and be responsible for leading a high-performing team of account managers focused on delighting our customers and delivering growth from the base. This is a highly collaborative leadership role where you will develop

successful relationships with functions and team members, including Customer Success, Sales Operations, Finance, Legal, Activations, Product and Marketing

What you'll do

• Cultivate strong client relationships to understand evolving needs and ensure Q4 remains the preferred IR solution.
• Collaborate with Customer Success leadership and coach the team to partner with CS to gauge customer sentiment and mitigate churn risks, including business case development for retention.
• Oversee the renewals process, guiding negotiations, solutioning, and contract management. Develop a deep understanding of Q4's offerings, the competitive landscape, and pricing strategies to secure long-term, high-value customer commitments.
• Drive segmentation and target high-value expansion within the existing customer base. Identify top expansion opportunities and manage the team's pipeline to accelerate conversions. Align outreach with customer workflows and deliver maximum new bookings through personalized strategies.
• Collect and share valuable customer insights (competitive intelligence, pricing trends, product feedback, IR shifts) to keep Q4 aligned with industry trends and customer needs.
• Utilize CRM data to generate insights and identify new trends, opportunities, and
  campaigns within the current customer base.
• Monitor daily team KPIs and provide coaching for continuous improvement.
• Regularly assess the book of business and accurately forecast monthly revenue
  growth at both individual and team levels.
• Champion processes and promote company initiatives, while offering constructive
  feedback to cross-functional teams to enhance efficiency and evolve the Account
  Management Playbook.

People Leadership:

• Build, lead, and mentor a high-performing account management team.  
• Set clear performance expectations, provide regular feedback, and conduct effective performance reviews.  
• Foster a positive and collaborative work environment that encourages professional growth &   development.
• Identify training and development needs within the team and facilitate opportunities for skill enhancement.