Branch Support Representative

Overview

Responsible for a variety of regular and recurring moderately to complex operational functions supporting the Bank’s Retail Branch operations. Act as a liaison between Retail leadership, the Branch teams and our internal or external partners.

Responsibilities

• Provide professional and courteous support and guidance to retail branch team members within areas of purview; make recommendations and escalate as needed.
• Performs a variety of client and account changes as submissions are received by the branches or other areas.
• Provide open communication and carry out the implementation of new/revised policies, procedures, and products/services.
• Maintain thorough and current knowledge of all applicable federal, state, and local regulations as well as internal policies/procedures/processes and bank products and services; monitor adherence to regulations, policies, and procedures; ensure employees needing assistance can carry out tasks to completion.
• Serve as a subject matter expert for all procedures relevant under their purview.
• Ensure that the quality and integrity of branch operations are maintained.
• Provide feedback regarding improvements in service delivery, processes and equipment needs.

Qualifications

• High school diploma or equivalent required.
• Minimum of 6 months of related experience or equivalent, preferably in retail banking.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Proficiency in Microsoft Office Suite required.
• Knowledge of Fiserv Premier system a plus

Compensatiion - $50,000 to $65,000