Tapad - Senior Solutions Engineer (Remote)

Company Description

COVID-19 UPDATE: The NYC office has recently opened for local employees. All interviews will remain virtual. This role can be worked remotely in the US or Canada, or on-site/hybrid in our NYC office.

Job Description

At Experian Marketing Services, we look for individuals who are motivated by complex and challenging work. We want to work with people who can build compelling solutions to marketers’ toughest problems – solutions informed by their unique experiences, passions, and expertise.  

As a Senior Solutions Engineer at Tapad, you will help team efforts to win new business and service existing accounts by contributing key technical and product expertise. The Senior Solutions Engineer will influence pre-sales strategy and be responsible for configuring and implementing client data flows. You will become an expert in varying requirements and use cases across our broad portfolio of customers and develop the skills to apply Tapad's Device Graph technology to best meet client objectives. Technical expertise is a must to be able to explain details and answer questions simply, to architect a solution using Tapad.

In this client-facing role, you will also work closely with the Product Management and Engineering teams to create solutions and enhance the Tapad product based on customer feedback and market demand. The Solutions Engineer must be confident in articulating technology and product positioning to business and technical audiences while establishing and maintaining strong customer relationships.

Responsibilities: 

• Act as a Tapad technical product expert during client meetings to explain core Tapad technology and its value
• Act as technical point of contact for follow-up questions, integration and pilot setup, and provide documentation.
• Provide and organize responses to functional and technical elements of RFIs/RFPs
• Manage client data ingestion process for pilots and tests
• Escalate, track and solve client implementation issues
• Access internal systems and tools to fulfill requests for data and analysis
• Act as a technical resource in support of ongoing business development initiatives
• Document and report internally relevant marketplace learnings and client requests to inform future product development
• Gather technical and business needs and requirements from clients and work closely with the product team to architect solutions
• Configure client solutions using standard Tapad products, and work with relevant product and engineering teams to develop custom solutions within the overall product development framework whenever necessary
• Create reports and presentations to convey Tapad value to prospects and clients
• Maintain strong, active relationships with key client stakeholders
• Assist in training new Tapad employees on the technical aspects of our products and services
• Assist in creating, organizing, and disseminating information both internally and externally

Qualifications

• Self-starter with a strong work ethic who thrives in an environment which is fast-paced, demanding, fun and entrepreneurial
• Strong analytical skills - should be comfortable with SQL, data analysis, and internet technologies
• Strong consultative sales skills, personable, charismatic
• Ability to prioritize and handle multiple prospect accounts simultaneously
• Knowledge of the online media business and underlying technology
• Excellent communication skills and strong presentation skills
• Ability to ask key questions to scope projects, qualify/disqualify opportunities, gather detailed product requirements, etc.
• Ability to create PowerPoint presentations and reports to convey Tapad’s value
• Technical skills: understanding of web technologies and digital marketing/advertising.

Tapad Perks:

• Generous PTO, sick time off, and paid Volunteer Time Off (VTO)

• 401k matching, Life, LTD & STD Insurance, dental, vision, and telehealth plan with 24/7 access to a dedicated team of physical and mental healthcare providers

• Ongoing training, which will include access to peer-led professional development, continuous education reimbursement, and an abundance of e-learning resources to help you stay sharp

• Unlimited snacks and beverages for local staff in-office, collaboration lunches (virtual lunches for remote teammates!)  

• Discounts on wellness programs

Additional Information

Experian Marketing Service’s mission is to accelerate client success through enabling ecosystems, partnerships, and technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.

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