Account Manager, UKI

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. 

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies. Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.

As a key player, you'll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses. Take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect. This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth.

What you bring

• Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts
• Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
• Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote
• Ability to create and execute sales motion and tactics to consistently grow revenue per account
• Able to create, execute and adapt proactive client strategies to achieve goals
• Confidently develop pipeline, forecast outcomes and provide accurate reporting data
• Strong knowledge of sales processes
• Ability to learn complex product solutions and eager to constantly develop new skills and competencies
• Understanding of Remote’s services and its position in the industry
• Experience in Account Management experience preferable, or related SaaS sales experience
• Excellent verbal and written communication skills
• Business fluency in English is essential
• Proven experience selling into the UKI market
• Highly self-motivated with ambitions to be in a closing role
• Self-directed and able to work independently and as an active member of the team
• Resilience and perseverance with a positive attitude
• Able to perform under pressure
• Strong business acumen
• High level of integrity and work ethic
• Efficient in multitasking, prioritization, and time management
• Customer obsessed and clear desire to be in a customer facing role

Key Responsibilities 

• Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business
• Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle
• Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions
• Own the customer relationship and complete the cycle from sale to business compl