Customer Retail Manager

Job Description

About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands. 

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy & Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone.  You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Job Description

The Customer Retail Manager (CRM) will serve as a geographically based retail arm of the sales team and will be accountable for driving the selling, merchandising and distribution efforts at store level. This position will represent the total Kraft Heinz portfolio through pursuing the following business strategies: 1) Ensuring customer agreements are carried out and upheld 2) Driving distribution & share growth through shelving, new item, void closure and reset activity 3) Selling against promotional and incremental opportunities to achieve revenue targets 4) Price monitoring and management 5) Direction, monitoring and assistance of agency relationships.

Primary Responsibilities:

• Develop and improve field customer relationships

• Implement sales & shelving strategies to achieve and surpass revenue, distribution and share targets for all assigned customers.

• Ensure effective execution of customer agreement and enabler programs

• Maintain an effective communication process with agency counterparts to ensure alignment and execution of retail priorities

• Work in a team environment with Account Leads and team leadership to improve growth opportunities.

• Perform optimally, maintain poise, and display integrity under all conditions

• Carry out multiple, detailed instructions

• Recognize and anticipate potential safety hazards, follows all safety protocol, and takes appropriate precautions

• Visit and perform assigned tasks in all stores every week

Minimum Qualifications:

• Ability to work with autonomy with minimal direction

• Valid Driver's License including a favorable driving record (a driving record will be requested as part of the recruitment process)

• Present and working in stores as early as 7:30AM Monday - Friday based on business hours

• Work during the weeks leading up to days of critical business need (national holidays plus the big game)

• Proven interpersonal skills and ability to communicate/influence/establish relationships with key contacts in assigned territories (all levels of management/associates)

• Ability to u