Professional Development Operations Scheduler (Contractor)

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Job Description: 

The Professional Development (PD) Operations Scheduler plays a critical role in coordinating and executing the logistics of Amplify’s professional development sessions nationwide. This role ensures accurate scheduling, data integrity, and seamless operational delivery during our peak season. This full-time contract position runs through August 2026 and supports high-volume scheduling, cross-functional coordination, and workflow management to ensure an exceptional customer experience..

Essential Responsibilities:

Our PD Operations Schedulers manage the logistics and scheduling of Amplify Professional Development (PD) sessions using Salesforce. In this role, you will:

• Respond to internal and external scheduling requests with urgency, accuracy, and attention to detail.

• Gather event logistics, confirm session details, and escalate gaps in collaboration with internal team members.

• Schedule PD sessions dynamically and accurately in Salesforce, ensuring alignment with all scheduling requirements.

• Maintain and update customer and session information in accordance with established service level agreements (SLAs).

• Confirm PD sessions and logistics with school leaders in a professional and timely manner.

• Apply a customer-focused approach while balancing business objectives and operational priorities.

• Maintain proficiency in operational processes to support efficient scheduling and service delivery.

• Leverage strong administrative and organizational skills to meet or exceed deadlines.

• Collaborate effectively across multiple teams, including geographically dispersed colleagues, to ensure seamless scheduling and delivery of PD sessions.

Minimum Qualifications: 

• Bachelor’s degree or equivalent practical experience

• 1+ year of experience using Salesforce or a similar internal business system to maintain and share data

• Demonstrated ability to take initiative and independently drive tasks to completion

• Strong understanding of business processes, systems, and workflows

• Proven ability to manage multiple tasks and priorities simultaneously

• Excellent professional written and verbal communication skills

• Strong teamwork and interpersonal skills

• Proficiency in Google Workspace (Docs, Sheets, Slides, etc.)

Preferred Qualifications: 

• 2+ years of experience in a corporate or professional environment

• 1+ year of experience in customer service, support, or success roles

• Prior scheduling or logistics experience

• Demonstrated proficiency in analyzing data across multiple internal systems

• Skilled in professional customer communication across various organizational levels

• Understanding of educational products, services, or the delivery of professional development

• Ability to thrive in a fast-paced service-oriented environment

Compensation:

The hourly rate range for this role is $28.00 – $33.00.

Additional Information:

Time Commitment:
This is a full-time contract role supporting our busy season, tentatively from mid-April 2026 through the end of August 2026. You’ll typically work Monday through Friday during regular business hours in your time zone, with the expectation to follow an alternative schedule and work occasional weekend hours during our peak period.

Schedule Options (Peak Period):

• 7:00 AM – 3:30 PM ET