Customer Success Representative (Remote – Nights & Weekends)

Customer Success Representative (Remote – Nights & Weekends)

Location: Remote (U.S.-based preferred)
Employment Type: Independent Contractor (40 hours/week)
Compensation: $25/hour
Schedule: Nights and weekends (flexible)

About the Role

We’re looking for a thoughtful and detail-oriented Customer Success Representative to join our team and support our members during evening and weekend hours. In this role, you’ll serve as the front line of communication — helping members feel seen, supported, and connected while ensuring every interaction reflects our brand’s warmth and professionalism.

You’ll manage inquiries through Zendesk or Intercom, troubleshoot issues, and ensure that members receive fast, clear, and empathetic assistance. This role is ideal for someone who thrives in a fast-paced environment, communicates with care, and loves helping people.

What You’ll Do

• Respond promptly to member inquiries via Zendesk or Intercom with clarity and empathy.

• Troubleshoot account and event issues, escalating when needed.

• Ensure all support interactions are accurate, friendly, and aligned with our community values.

• Track and report recurring feedback or technical issues to the operations team.

• Maintain detailed, organized records in our helpdesk systems.

• Collaborate with other team members to continuously improve the member experience.
  

What We’re Looking For

• 1+ year of hands-on experience using Zendesk or Intercom (required).

• Excellent written communication skills — professional, empathetic, and concise.

• Highly organized and comfortable managing multiple conversations at once.

• Self-motivated and reliable — thrives working independently during off-hours.

• Availability to work evenings and weekends (40 hours per week).

• Experience with membership-based or community-driven organizations a plus.
  

What You’ll Love About Working With Us

• Fully remote — work from anywhere in the U.S.

• Consistent 40-hour work week at $25/hour.

• Supportive, mission-driven culture focused on authentic human connection

• Opportunity to grow with a dynamic and fast-scaling company.