Patient Experience Representative - Developmental Medicine

Status

Full-Time

Standard Hours per Week

40

Job Posting Category

Administration

Job Posting Description

Position summary:
The Division of Developmental Medicine (DDM) is one of the largest and most comprehensive divisions of its type in the United States.  The mission of the DDM is to improve the lives of infants, children, and adolescents with developmental and behavioral conditions, and to support them and their families throughout their child’s life span. 

As a Patient Experience Representative, you will work under close supervision to provide support to the administrative operations of Developmental Medicine and work to ensure the best possible patient experience by effectively coordinating services to patients and families. 

Key responsibilities:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Minimum qualifications
Education:

• A high school level of education, bachelor’s degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule: 8:30am to 5pm Monday through Friday
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).

Office/Site Location

Brookline

Regular, Temporary, Per Diem

Regular

Remote Eligibility

Onsite Only

Pay Range

$19.06-$27.64 Hourly