About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

We are seeking a dynamic Sr. Presales Solutions Architect to support our Training & Adoption team. This role is pivotal in helping enterprise clients understand and embrace our Adoption and Change Management (ACM) offerings that drive successful end-user adoption, behavioral change, and business transformation. 
As a client-facing architect, you will partner with sales, solutions, and delivery teams to articulate value, develop tailored enablement strategies, and position training and ACM services as key success factors in cloud, infrastructure, and digital workplace programs.  

This position is a remote position with Home Office setup as determined by SHI management.  

Responsibilities include, but not limited to: 

• Presales Engagement 

• Collaborate with sales and technical teams to understand client requirements, goals, and pain points 

• Lead client discovery sessions to understand business goals, readiness, and culture to inform tailored ACM strategies. 

• Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings
   

• Solution Development 

• Develop and present compelling proposals, solution designs, and roadmaps that demonstrate the value of training, communications, and change leadership. 

• Lead the development of SOWs, working closely with cross-functional teams to ensure alignment with client needs and business objectives 

• Serve as a subject matter expert in Adoption and Change Management (ACM) and End-User Enablement during the presales cycle. 

• Craft personas, use cases, and adoption journeys that resonate with diverse audiences 
   

• Client Relationship Management 

• Function as a trusted advisor for clients, building strong relationships with stakeholders and decision-makers 

• Address client concerns and objections during the presales cycle 
   

• Collaboration and Knowledge Sharing 

• Collaborate with internal teams to scope ACM workstreams that complement technical deployments (e.g., Cloud & Infrastructure, Data & AI, & Microsoft 365,). 

• Partner with internal technical and delivery teams to ensure consistent solution development and smooth handoff of signed projects 

• Engage with SHI sales teams, including front line sellers and customer success managers, to ensure a unified approach to service delivery and client engagement 

• Work with product and marketing teams to stay informed about the latest technology features and updates. 

• Mentor and support sales teams in understanding the value of ACM services.