Jobs and Careers

DHH Regional Specialist (Wage) - #DHHWE004

Virginia.gov

G - K, Henrico, Virginia, United Statesfull_timeVerifiedPosted 3 Oct 2024

💰 $40,060/yr

About the role

Title: DHH Regional Specialist (Wage) - #DHHWE004

State Role Title: Prog Admin Specialist I

Hiring Range: up to $20.03/Hour

Pay Band: 4

Agency: Dept for Deaf & Hard-of-Hearng

Location: Deaf & Hard of Hearing

Agency Website: https://www.vddhh.virginia.gov/

Recruitment Type: General Public - G

The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes accessible communication so that persons who are Deaf and Hard of Hearing may fully participate in programs, services and opportunities throughout the Commonwealth.

Job Duties:

The core responsibilities are:

Technology Assistance Program (TAP)- Respond to all consumer and public inquires via telecommunications and/or written correspondence. Maintains and updates a consumer contact form. Adheres to all TAP regulations and guidelines while assisting consumers with application process, needs assessment, provides device installation/training on specialized telecommunications equipment, and troubleshoots common equipment problems. Attend all required meetings and trainings for specialists.

Exhibits/Trainings/Presentations - Provide 12 exhibits per fiscal year displaying TAP equipment. Provides nine (9) workshops or presentations per fiscal year related to TAP, Virginia Relay, and/or individuals with speech difficulties. Provides three (3) workshops or presentations per fiscal year on topics of interest to individuals who have hearing loss and/or a hearing and vision loss. Recruit three (3) organizations to becoming Relay Partners per fiscal year.

Reporting Processing - Ensures all processed TAP applications are entered into the database within two (2) business days of distribution. Submits required monthly reports in a timely manner.

Community Services/Information and Referral - Responds to all requests for information on topics related to hearing loss and referrals to services appropriately. Documents/reports all information inquiries. Develop and categorizes niche topics for information and referrals. Remain knowledgeable on developments relevant to Virginia residents who are Deaf, hard of hearing, or DeafBlind. Seeks opportunities to promote services.

Other duties as assigned.

Requires occasional evening/weekend participation in local community events. Extensive Travel in Richmond and surrounding areas (currently says Fredericksburg)
The position you are applying for is an Hourly/Wage position. Hourly (wage) employees may not work more than an average of 2 hours a week and can’t exceed 1500 hours during their employment year.
This position does not include health insurance, retirement or leave.

Minimum Qualifications:

The ideal candidate will have -

Knowledge/Experience:

Training and/or experience in human services.
Driver’s License and means of transportation.
Some knowledge of deaf culture and communication needs and services for persons who are deaf, hard or hearing, deaf-blind, or speech-difficulties in the area of assistive technology.
Some knowledge of laws and legal rights under the Americans with Disabilities Act, the Rehabilitation Act and other disability laws related to accessibility and provision of reasonable accommodations.
Some knowledge of specialized technology including telecommunication relay services, telecommunication equipment, assistive listening systems and other technology including set-up, troubleshooting, making Relay calls and text–to-911 calls.
Understanding of clerical procedures such as managing files and record keeping.
Demonstrated computer proficiency including emails, MS Office Suite, and some knowledge for various virtual meeting platforms.
Some experience in providing customer service.

Skills/Abilities:

Ability to adapt to consumers communication needs including but not limited to; American Sign Language (ASL), Tactile/Close Vision sign language, written and/or spoken English and various o