Vice President of Sales

Description

ABOUT US

Agility Holdings Group invests in innovative InsurTech, HealthTech, and related companies that aim to revolutionize access to insurance products, establish patient care, and improve health outcomes. We value diversity and inclusivity as strengths that make our subsidiaries successful.

POSITION SUMMARY 

The Vice President of Sales is responsible for driving revenue growth by leading and harmonizing vertical sales integration across all subsidiaries of Agility Holdings Group, with a strong focus on delivering an exceptional customer experience. This role ensures a seamless journey for clients from initial engagement to final delivery, fostering trust, satisfaction, and long-term loyalty. It also involves developing and executing sales strategies, optimizing processes, and leveraging technology to achieve business objectives. 

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Drive the integration of vertical sales strategies across subsidiaries, ensuring a consultative sales approach that prioritizes understanding customer needs and delivering tailored solutions to enhance the customer experience.
• Refine sales processes and utilize CRM tools, call center technologies (such as ACD, WFM, and IVR systems), and sales technologies to improve pipeline visibility, tracking, and reporting.
• Design and deliver comprehensive training programs tailored for call center sales agents, focusing on effective communication, objection handling, and cross-selling techniques, ensuring teams are equipped to engage customers, ask the right questions, and recommend customized solutions.
• Equip the sales teams with tools, resources, and customer-facing materials designed to support interactions at every stage of the sales cycle, fostering trust and driving conversions.
• Leverage sales data, call center KPIs (e.g., AHT, CSAT, and conversion rates), and performance metrics to uncover trends, identify customer needs, and refine sales strategies to ensure a proactive approach that delivers value to customers and drives organizational growth.
• Work with marketing teams to create campaigns, lead-generation strategies, and customer resources that align with our sales approach and support the unique needs of our vertically integrated operations.
• Partner with call center operations and other departments to align sales initiatives with broader business objectives, ensuring customer feedback informs the continuous improvement of products, services, and strategies.
• Stay informed about market trends, competitor activities, and evolving customer behaviors to continuously refine the sales strategy and seize new growth opportunities across all Agility Holdings Group entities.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, and ABILITIES)

• 5+ years of experience in sales leadership roles within the insurance and/or healthcare industry, with a proven track record of driving revenue growth.
• Experience in managing or overseeing call center sales operations, with a proven ability to optimize customer service and sales performance within a high-volume call center environment.
• Deep understanding of sales processes, CRM systems, call center technologies (e.g., ACD, WFM, and IVR systems), and sales technologies.
• Strong analytical skills with experience in using data, including call center metrics, to drive decisions and strategy.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and align cross-functional teams.
• Proven ability to develop and implement sales training, processes, and performance management systems.
• Strategic thinker with the ability to adapt to market trends and align sales initiatives with organizational goals.

SKILLS AND COMPETENCIES

• Sales Strategy and Execution:
• Ability to develop and implement sales strategies aligned with organizational goals.
• Experience optimizing sales pipelines and improving conversion rates.
• Data-Driven Decision-Making:
• Proficiency in analyzing KPIs like average handle time (AHT), first call resolution (FCR), customer satisfaction (CSAT), and sales conversion rates.
• Strong analytical skills to leverage CRM data for insights.
• Technical Proficiency:
• Familiarity with call center technologies such as:
• Customer Relationship Management (CRM) systems.
• Automatic Call Distribution (ACD).
• Interactive Voice Response (IVR).
• Workforce Management (WFM) tools.
• Understanding of omnichannel customer support platforms.
• Leadership and People Management:
• Experience in tr