Desktop Support Technician- Entry Level

Business Area:

Business Ops & IT

Seniority Level:

Entry level

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

We (the Cloudera Corporate IT department) are looking for a Desktop Support Technician to join our corporate IT support team.

A Day in the Life:

You must be able to thrive in a dynamic environment and remain flexible as the needs of the business change. Our department places a high value on customer satisfaction so you must be willing to go the extra mile to delight our fellow co-workers so they can function at their highest level. As Cloudera adopts new technology, you will be called upon to provide training so you must be comfortable standing up in front of a group of coworkers and explain technology in a clear and simple manner. You must also be able to work independently with minimal follow-up, be accountable and take pride in your work. This position reports to the IT Services Manager in Budapest, Hungary.

As a Desktop Support Technician you will…

• Provide IT Support in a mixed Mac OS X, Microsoft Windows 10 and Linux environment

• Manage the new hire onboarding process: set-up accounts and equipment for new employees and provide user training

• Manage the IT Helpdesk ticket queue using JIRA Service Desk

• Administer Google Workspace, Okta, Microsoft Active Directory, and other corporate platforms

• Provide meeting, A/V and VoIP support

• Document and update IT processes, while trying to find holes in them

• Have familiarity with using a ticketing system to manage and solve IT issues (JIRA preferred)

• Manage our local and remote printers

• Support iOS and Android devices

We are excited about you if you have…

• 0-2 years of Desktop Support in a Mac/Windows environment (we are 75% Mac)

• Some experience using an MDM solution - preferably JAMF and/or Airwatch

• Knowledge in anti-virus/malware solutions

• Familiarity with video conferencing tools (Zoom & Hangouts Meet Preferred)

• Strong customer service skills and great attention to detail

• Ability to excel in a high growth, team focused company with minimal day to day supervision

• BS in a technical major preferred

 

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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