Project Coordinator

Description

Position Title: Project Coordinator

Reports To: Assistant Director

Classification: Full-Time, Non-Exempt

Location: Washington, D.C., NW

Schedule: A flexible schedule (Monday- Friday), some evenings, holidays, and weekends may be required to support operations and respond to emergencies. 

About Us:

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values:

Friendship Place is a Person–First Organization that believes in promoting transparency, and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

• Excellence and Innovation
• Finding Ways to Say “Yes” 
• Caring at the Core 
• Agents of Change 
• Support, Empowerment, and Development 
• Integrity and Accountability

Summary:

This position supervises the case managers in providing homeless prevention and rapid re-housing services to low-income Veteran Families through the Supportive Services for Veteran Families grant. The Project Coordinator will conduct in-office caseload supervision and field supervision with the Case Managers (CMs) in order to ensure that best practices are being used and CMs are exhibiting participant-centeredness as well as adhering to program guidelines policies and procedures. The Project Coordinator will work to empower low-income Veteran Families in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George’s counties to become stably housed. 

Responsibilities:

• Supervise Case Managers in field supervision, in-office case review supervision and check-ins
• Decision-making authority in regard to spending grant funds and implementation of policy and procedures
• Provide Quality Assurance and monitoring of SSVF grants and budgets
• Develop, review, update policy and procedure manual as needed and implement policy and procedures amongst staff
• Develop and manage goals, staff development and timekeeping of all direct report staff 
• Ensure best practices and participant-centeredness are being utilized by Case Managers at all times
• Distribute VA satisfaction surveys to participants within 30 days prior to exit
• Monitor participants' paper files for eligibility documents and completeness
• Monitor HMIS data quality
• Foster empowerment and a team environment in offices
• Promote self-care and growth amongst case managers
• Collaborate with external agencies providing services to participants, including community agencies, government agencies, and the VA
• Maintain data and collect statistics on Excel for tracking purposes
• Assist with new staff development 
• Act as a liaison between Veterans first and the Workgroup to assist in the voucher matching process.
• Participate in multidisciplinary meetings and regular supervision
• Demonstrate empathy and flexibility in responding to participants’ needs and requests
• Attend professional trainings and conferences as needed
• Perform all other duties as assigned

Requirements

Background & Qualifications:

• Bachelor's degree and 2+ years of experience in a similar setting preferred
• Valid driver’s license and ability to operate a motor vehicle
• Understanding and/or experience working with Veterans
• Experience with HMIS data entry preferred
• Strong written and verbal skills
• Strong clinical skills and crisis management skills 
• Ability to work in a culturally diverse environment
• Ability to work well under pressure 
• Ability to work as a team player

Physical and Environmental Requirements:

At least 50% of the time will be spent in an office setting, must be able to